Open to opportunities

IRISARO Belise

@irisarobelise

Message

Motivated outbound sales associate with a passion for customer satisfaction.

Rwanda

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly motivated and conscientious professional with over three years of experience in sales and customer service. My journey has equipped me with a deep understanding of client needs and the ability to deliver exceptional service. I pride myself on my ability to take ownership of challenging problems and maintain high standards, ensuring that my employer achieves their commercial objectives.

Currently, I work as an Outbound Sales Associate at Spenn, where I excel in prospecting and outreach, demonstrating product expertise, and building strong relationships with clients. My previous experience as a Call Center Representative at MTN Rwanda has further honed my skills in customer support and account management, allowing me to effectively address inquiries and resolve complaints. I am committed to continuous professional development and always seek ways to contribute positively to my team and organization.

Experience

Work history, roles, and key accomplishments

Current

Outbound Sales Associate

Current

SPENN

Jan 2024 - Present (1 year 4 months)

Researched leads, initiated contact via calls/emails, and delivered compelling sales pitches. Demonstrated deep knowledge of Spenn’s offerings to address client needs effectively, meeting sales targets and closing deals. Established trust and ensured client satisfaction throughout the sales process, collecting feedback and providing regular activity reports.

Prospecting Outreach Sales Pitching Product Knowledge Sales Targets Relationship Building Market Analysis CRM Tools

Call Center Representative

MTN RWANDA

Jan 2022 - Dec 2023 (1 year 11 months)

Addressed customer inquiries, resolved complaints, and provided accurate information about MTN products and services. Assisted with service activations, subscriptions, deactivations, and technical troubleshooting. Managed customer accounts, updated information, and handled account-related queries while promoting and upselling products.

Customer Support Complaint Handling Activation Technical Troubleshooting Account Management Customer Education Communication

Volunteer

JICA

Jan 2019 - Dec 2019 (11 months)

Conducted tests and collected samples to evaluate the chemical, physical, and biological quality of water, analyzing data to identify pollutants and contamination levels. Assisted in educating local communities about safe water practices and sanitation. Contributed to studies on water management, purification methods, and sustainability initiatives.

Data Analysis Community Engagement Policy Implementation Documentation

Education

Degrees, certifications, and relevant coursework

Kigali Independent University ULK

Bachelor's Degree, Business Administration

Studied core business principles including management, marketing, finance, and accounting. Developed analytical and problem-solving skills applicable to various business functions.