EKelias kimenyi
@eliaskimenyi
Customer service professional dedicated to enhancing client satisfaction.
RwandaWhat I'm looking for
With a strong background in customer service and sales, I have honed my skills in communication, problem-solving, and client relationship management. My journey began as a Cashier and Bartender, where I learned the importance of customer trust and effective communication. This foundational experience paved the way for my role as a Distribution Management Supervisor at TIGO Rwanda, where I developed managerial and motivational skills while navigating the complexities of supply chain management.
Most recently, I have excelled as a Customer Service Representative for Dynamic BDC and SimpliSafe, where I managed high volumes of client interactions and consistently exceeded performance targets. My proficiency in CRM tools and remote work efficiency has allowed me to maintain high productivity while delivering exceptional service. I am passionate about continuous learning and am committed to contributing to organizational success through my dedication to client satisfaction.
Experience
Work history, roles, and key accomplishments
DBCustomer Service Representative
Dynamic BDC
Jun 2021 - Mar 2024 (2 years 9 months)
Managed high volumes of inbound and outbound communication, provided client support, and utilized CRM tools for lead qualification. Consistently exceeded performance metrics.
SICustomer Service Representative and Sales
SimpliSafe
May 2020 - Jun 2021 (1 year 1 month)
Handled customer inquiries through various communication channels, provided effective solutions, and collaborated with internal teams to enhance customer experience.
Distribution Management Supervisor
TIGO Rwanda
Sep 2014 - Dec 2015 (1 year 3 months)
Motivated suppliers to sell products efficiently while managing the movement of goods in the supply chain. Developed teamwork, managerial, and motivational skills.
Cashier and Bartender
Republika Kiyovu
Nov 2013 - Aug 2014 (9 months)
Handled financial transactions, provided customer carry-out services, and prepared accounting reports. Developed strong customer service skills and enhanced communication abilities.
Education
Degrees, certifications, and relevant coursework
I.P.R.C Kigali Kicukiro campus
Undergraduate, Electrical and Electronics Engineering
2013 - 2015
Studied Electrical and Electronics with a focus on Biomedical Engineering, gaining foundational knowledge in electronic systems and their applications in healthcare.
Technical secondary school St Emanuel of Masaka
High School Diploma, Electronics and Telecommunication
2010 - 2012
Completed a High School Diploma in Electronics and Telecommunication, which provided essential skills in electronic communication systems and technology.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
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