Open to opportunities

Francisca Abajue

@franciscaabajue

Message

I deliver customer support, resolve inquiries, manage CRM records, and generate qualified leads across channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer success, virtual assistance, or lead generation role where I can manage inquiries, maintain accurate records, resolve issues, and build strong customer relationships.

I've supported customers at Triplonia Travels and Recruitment Ltd. through phone, email, WhatsApp, and in-person service, resolving complaints and providing guidance on travel packages, pricing, visa processes, and company policies.

As a Branch Manager, I maintain records and follow-up logs for over 100 clients, coordinate with internal teams to resolve issues promptly, and help build customer relationships that drive repeat business and referrals.

I've also generated and qualified leads through cold calling and marketing, maintained CRM records, and supported sales and customer engagement using Freshdesk, HubSpot, Zendesk, Salesforce, Google Workspace, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative & Branch Manager

Current

Triplonia Travels and Recruitment Ltd.

Nov 2024 - Present (1 year 9 months)

Handled customer inquiries via phone, email, WhatsApp, and in-person, resolving complaints and providing information on travel packages and visa processes. Maintained records for over 100 clients and supported branch operations.

Customer Service Complaint Resolution CRM Branch Management

Business Consultant

Diamond Project

Apr 2015 - Mar 2024 (8 years 11 months)

Generated and nurtured customer leads through online and offline channels, built long-term relationships, and assisted customers in selecting suitable products. Achieved monthly sales targets through effective communication.

Lead Generation Customer Relationship Management Sales

Sales Representative

Safire Nigeria Ltd.

Jan 2014 - Jan 2015 (1 year)

Assisted customers with product selection and purchasing decisions, processed orders accurately, and delivered excellent customer service in a fast-paced retail environment.

Sales Customer Service Order Processing Product Knowledge

Community Development & Cooperative Services Officer

Ministry of Community Development and Cooperatives Services

Nov 2012 - Oct 2013 (11 months)

Responded to public inquiries and service requests, maintained records and documentation, and supported community engagement and administrative activities across multiple local government areas.

Customer Service Record keeping Administrative Support Community Engagement

B2B Cold Caller & Lead Generator

B2B Healthcare Staffing Agency

Apr 2026 - Present (4 months)

Conducted over 100 outbound calls daily to healthcare facilities, identified staffing needs, and qualified prospects for recruitment solutions. Maintained CRM records and supported business growth by generating qualified leads.

Cold Calling Lead Generation CRM Management Prospecting