I am a highly motivated Customer Service professional with a proven track record in the Fast-Moving Consumer Goods (FMCG), E-commerce, and industries. With experience in building strong customer relationships, driving sales, and providing excellent support, I am skilled in communication, negotiation, and resolving customer inquiries. As a Certified Customer Service Associate with a Master's in Business Administration, I bring a unique blend of expertise and knowledge to deliver exceptional results.
In my role as a Trade Marketing Specialist at Nigerian Breweries Plc, I have successfully persuaded and upsold Nigerian Breweries brands for events, leading to increased sales volume. I have also developed strong relationships with customers in the assigned cluster to meet their needs and implemented trade schemes for effective customer participation and visibility.
As a Customer Support Manager at Morpheus Limited, I analyzed customer data to improve service delivery and managed the Customer Support Services Department, achieving an 80% customer retention rate. I collaborated with the Sales and Marketing team to ensure merchant commitments were met, demonstrating my ability to work cross-functionally and drive results.
