Ekemini Mboko
@ekeminimboko1
Customer Service and Sales professional with 12+ years’ banking experience and newly certified IT Support skills.
NigeriaWhat I'm looking for
I’m a results-driven Customer Service and Sales professional with over 12 years of experience in the banking sector and relationship management. I’ve built customer trust by resolving complex inquiries and leveraging digital tools to deliver measurable results in fast-paced environments.
At First City Monument Bank, I managed high-volume financial inquiries while maintaining a 95% or higher customer satisfaction rating. I processed 100+ daily transactions with 99.9% accuracy and ensured strict regulatory compliance.
In my current role as Founder / Sales Manager at Ocean Bounty and Grain Store, I coordinate nationwide logistics and drive digital sales using WhatsApp, TikTok, and Facebook for lead generation. I increased brand visibility by 40% through strategic social media marketing and personalized relationship management.
Recently certified in high-demand IT Support skills, I specialize in CRM management, workflow automation, project management tools, and technical troubleshooting. I’m energized by work that blends customer focus with modern automation and technical support to achieve targets.
Experience
Work history, roles, and key accomplishments
Founder / Sales Manager
Ocean Bounty And Grain Store
Jan 2024 - Present (2 years 4 months)
Coordinated nationwide logistics and ran digital sales using WhatsApp, TikTok, and Facebook to generate leads. Increased brand visibility by 40% through social media marketing and personalized customer relationship management.
Customer Service Officer
First City Monument Bank
Sep 2013 - Dec 2025 (12 years 3 months)
Managed high-volume customer inquiries while maintaining 95%+ satisfaction, processing 100+ daily transactions with 99.9% accuracy and ensuring regulatory compliance. Cross-sold banking products, increasing branch-wide product adoption and retention by 15%.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science (B.Sc.)
Earned a Bachelor of Science (B.Sc.) degree at Imo State University.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Ekemini?
You can contact Ekemini and 90k+ other talented remote workers on Himalayas.
Message EkeminiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
