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Raliat Salami

@raliatsalami

Premium Banking Relationship Manager at FCMB, resolving complex client issues and maintaining 90% positive service feedback.

Nigeria

Message

At FCMB, I support premium banking clients with account, transaction, and service issues. As the primary contact for 120+ high-net-worth clients, I handle complex requests and follow-ups, helping reduce repeat complaints by 28%.

At Wema Bank, Plc., I managed 180+ active commercial accounts and supported clients across calls, email, and online platforms. I also led an account-opening campaign that onboarded 200 new customers within 30 days.

Earlier, at Sterling Bank, Plc., I delivered remote support to SME and commercial banking clients and acquired 120 new customer accounts in one month. My experience also includes commercial banking at Fidelity Bank Plc. and customer-facing hotel work at The Sidney Hotel.

Experience

Work history, roles, and key accomplishments

Current

Premium Banking Relationship Manager

Current

FCMB (First City Monument Bank)

Aug 2025 - Present (1 year 2 months)

Managed support for premium clients, resolving account, transaction, and service issues quickly. Acted as primary contact for 120+ high-net-worth clients, maintaining 90% positive service feedback scores.

CRM Customer Service Issue Resolution Customer Relationship Management Digital Banking Feedback Analysis Service Improvement

Commercial Relationship Manager

Wema Bank Plc

Apr 2023 - Apr 2025 (2 years)

Managed 180+ active accounts, handling inquiries, complaints, and follow-ups without service delays. Led targeted account-opening campaign, onboarding 200 new customers within 30 days.

Account Management Customer Service Digital Banking Loan Processing Remote Support Campaign Management

Commercial Relationship Manager

Sterling Bank Plc

Apr 2020 - Feb 2023 (2 years 10 months)

Delivered end-to-end remote customer support for SME and commercial banking clients nationwide. Led non-interest banking initiative, achieving 100% deposit target through strong client engagement.

Remote Customer Support Account Management Loan Servicing Client Engagement Digital Banking Documentation

Commercial Relationship Manager

Fidelity Bank Plc

Apr 2018 - Mar 2020 (1 year 11 months)

Provided frontline customer support, handling inquiries, complaints, and service requests efficiently. Built trusted relationships through reliability, clarity, and respectful customer communication.

Customer Support Relationship Management Digital Adoption Complaint Resolution Compliance

Business Manager

The Sidney Hotel

Dec 2016 - Dec 2018 (2 years)

Managed front-facing customer interactions, ensuring pleasant and memorable guest experiences. Resolved customer complaints fully, achieving repeat patronage and positive word-of-mouth referrals.

Customer Service Complaint Resolution Relationship Building Sales Hospitality Management