Olayiwola Mercy

I am a customer-focused professional with over two years of experience in customer service and relationship management at First City Monument Bank (FCMB). I engage clients effectively across high-volume digital and phone channels, resolve inquiries efficiently, and communicate financial product information clearly and professionally.

I demonstrate strong interpersonal, analytical, and written communication skills, maintain accurate case records, and follow up to ensure timely resolution and customer satisfaction. I am highly motivated to learn and contribute to organizational goals, with ongoing studies in Computer Science and a background in ICT.