Ashley DeFrain
@ashleydefrain
Organized remote professional skilled in administration, scheduling, data entry, and supporting teams with reliable, detail-focused work.
United StatesWhat I'm looking for
I’m an organized and detail-oriented professional with experience coordinating operations, managing projects, maintaining accurate records, and supporting daily workflows. I’m skilled at learning new systems quickly, managing multiple priorities, and providing reliable support with accuracy and efficiency.
Through managing my own small business, I’ve developed experience with inventory, online listings, order fulfillment, customer communication, and process management. I’m looking for opportunities where I can use my organizational skills and attention to detail to support successful teams and projects.
Experience
Work history, roles, and key accomplishments
Small Business Owner
Prints & Plushies
Jan 2024 - Present (2 years 7 months)
Managed all aspects of a handmade product business, including product development, inventory planning, pricing, order fulfillment, and customer communication. Created product listings, maintained records, and developed branding and marketing content.
Call Order Processing Center Associate
Superior Home Service
Nov 2014 - Aug 2025 (10 years 9 months)
Coordinated service operations between retail partners, warranty companies, technicians, parts departments, and internal service teams. Managed warranty information, tracked service requests, and resolved service issues.
Customer Service Representative
LogistiCare
Jul 2021 - Jun 2022 (11 months)
Scheduled transportation for medical appointments, verified client information per HIPAA, and reviewed insurance coverage. Coordinated with insurance companies and providers to resolve issues.
Product Specialist
Whisker
Jul 2021 - Jun 2022 (11 months)
Troubleshot technical issues and assisted customers with warranty claims using Salesforce, chat, and email. Manually entered orders, processed replacements and returns, and coordinated repairs.
Education
Degrees, certifications, and relevant coursework
Waterford Mott High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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