Folarin Omotolani

I am a results-driven customer support and sales professional with experience handling high-volume inquiries and delivering empathetic, solution-focused service. I specialize in transforming dissatisfied customers into loyal advocates through clear communication and problem-solving.

At RocketPay, I resolved an average of 30+ tickets daily with a 90% satisfaction rate, provided product guidance, and collaborated with technical teams to escalate complex issues. I documented recurring issues to improve workflows and enhance overall support processes.

At Transsion Holdings, I assisted customers with product guidance, payment troubleshooting, and maintained detailed records to identify pain points and improve response strategies. I bring strong persuasive and negotiation abilities and am effective at understanding client needs to offer tailored solutions.

I hold an HND in Computer Science and a foundational technical background that supports my ability to work closely with engineering teams. I am driven to optimize support processes, craft impactful responses, and contribute to increased customer satisfaction and business growth.