Ann Uche
@annuche
Customer service professional delivering measurable improvements in satisfaction.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with over 4 years' experience in international digital support, known for clear communication and consistent results.
I have led process improvements that reduced response times by 35%, improved customer satisfaction ratings by 25%, and supported 24/7 operations that raised satisfaction by 20%.
I train and mentor new team members, resolve complex customer issues, and implement service strategies that drove a 30% increase in team productivity.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digital Support Company
Jan 2021 - Present (4 years 9 months)
Provided 24/7 international call center support, improving customer satisfaction by 25% and reducing response times by 35% through process improvements and conflict resolution. Trained 10 new hires and coordinated team efforts that raised productivity by 30%.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria
Bachelor's Degree, German Language
2015 - 2021
Completed a Bachelor's degree in German Language at the University of Nigeria between October 2015 and June 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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