Ekiverere Foyibo

I am a dedicated and motivated Customer Support Specialist with six years of experience in delivering outstanding service and technical support in fast-paced environments. My expertise lies in resolving complex technical issues, addressing customer inquiries, and building strong customer relationships. I pride myself on enhancing customer satisfaction through effective communication and problem-solving skills.

At Tech Mahindra Nigeria Limited, I maintained an exceptional 4.8% star rating in customer service surveys and managed over 459 inquiries monthly through various channels. My proactive customer engagement strategies facilitated a 25% increase in customer retention and contributed to a significant rise in sales volume. Additionally, my experience at iSON Xperiences Limited involved managing high call volumes and training new agents, which resulted in improved productivity and customer satisfaction scores.