Open to opportunities

Jesujevwe Kupa

@jesujevwekupa

Message

Customer-focused virtual assistant driving exceptional support, lead generation, and administrative efficiency.

Nigeria

Message

What I'm looking for

I seek remote full-time or contract roles where I can deliver exceptional customer support, streamline admin processes, and drive lead generation within collaborative, growth-focused teams.

I am a customer-focused virtual assistant with 3+ years of experience in customer service, administrative support, and lead generation. I excel at managing CRM tools, delivering live chat and email support, conducting high-volume outbound calls, and guiding clients through onboarding to ensure smooth experiences.

I have a proven record of improving client satisfaction and sales pipeline momentum through empathetic communication, accurate data entry, calendar and travel management, and process improvements. I hold a Business Administration degree in progress and multiple certifications in virtual assistance, digital ads, Excel, cybersecurity foundations, and Amazon fundamentals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Freelancer

Dec 2023 - Present (2 years)

Provide remote customer support and administrative virtual assistant services, handling inquiries via email, phone, and live chat while managing scheduling, onboarding, and social media tasks to ensure smooth client experiences.

Customer Support CRM Tools Live Chat Email Support Scheduling Data Entry Onboarding Social Media Management

Cold Caller / Lead Generation Specialist

The Oasis Tech Agency

Jan 2024 - Dec 2025 (1 year 11 months)

Conducted outbound prospecting, completing 200+ cold calls to qualify leads, schedule demos, and hand off opportunities to sales while refining scripts and follow-up processes to improve conversion.

Cold Calling Lead Generation Sales Outreach Qualification Objection Handling Appointment Setting CRM Script Optimization

Sales Outreach Specialist

BeeHive Media Team

Jan 2022 - Nov 2023 (1 year 10 months)

Initiated high-volume outbound calls (150+ per day) to generate interest, schedule qualified appointments, and maintain pipeline momentum through consistent follow-up and script contribution.

Outbound Calling Appointment Setting Lead Nurturing Objection Handling CRM Communication Sales Pipeline Management

Customer Service Representative

Jumia Nigeria

Dec 2020 - Dec 2021 (1 year)

Delivered real-time chat support for orders, returns, and deliveries, resolving inquiries efficiently and improving customer satisfaction through cross-team collaboration and empathetic communication.

Live Chat Support Customer Communications CRM Cross Functional Collaboration Problem Solving Empathy

Administrative Assistant

Deebless Multi-Link International

Managed executive calendars, correspondence, data entry, and document control while organizing meetings, travel, and events to improve operational efficiency and client satisfaction.

Calendar Management Data Entry Document Management Customer Service Scheduling Office Administration

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Business Administration, Business Administration

Pursuing a Bachelor of Business Administration at University of the People, expected completion in 2027.

AQSkill (online)

Certificate, Professional Certificates

Completed multiple professional certificates including Professional Virtual Assistant, Digital Ad Expert, Cybersecurity introduction, Amazon Foundations, and Microsoft Excel (Beginner to Advanced).