Bukola User

I’m a detail-oriented Customer Service Associate with experience in remote customer support, client communication, and CRM management. I’m skilled in Salesforce, Five9, and VICIdial, and I focus on resolving enquiries quickly while keeping records accurate and compliant.

At Outsource Global Technologies (June 2025 – June 2026), I handled high-volume outbound calls while maintaining professional customer interactions. I sustained a consistent 95% quality assurance score through accurate and compliant communication, and I verified and updated customer and facility information with strong attention to detail—always meeting daily performance and verification targets in a fast-paced remote environment.

Earlier roles strengthened my customer onboarding and relationship-building skills. At Solacx, I generated leads via outbound cold calling and onboarded 10+ B2B clients monthly, supporting client follow-up and service agreement efforts; at Ihifix, I managed 50+ daily customer enquiries across phone, email, and in-person channels while streamlining email communication to improve response efficiency. I also hold Customer Success certifications that reflect my drive to deliver proactive, high-quality customer outcomes.