Open to opportunities

Florence Ilesanmi

@florenceilesanmi

Message

I improve customer experiences across real estate, aviation, retail, and fashion.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve client concerns, build lasting relationships, support smooth operations, and contribute to customer engagement and business growth.

I've supported customer-facing operations at Flinx Realty and Overland Airways, helping clients with property inquiries, rentals, purchases, airline inquiries, complaints, and follow-up.

At Overland Airways, I managed customer engagement and social media campaigns that increased the customer base by 25%, grew social media followers by 25%, and boosted engagement by 30%. I also delivered social media advertising campaigns that increased ROI by 10%.

My experience spans real estate, aviation, fashion, and retail, including client onboarding, order processing, sales support, inventory coordination, record keeping, and administrative operations.

I'm known for staying calm in fast-paced environments, resolving concerns professionally, and going the extra mile to ensure customers have a positive experience.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Flinx Realty

Aug 2025 - Feb 2026 (6 months)

Served as the first point of contact for clients inquiring about property listings, rentals, and purchases, providing clear and accurate information. Scheduled and coordinated property viewings, followed up with prospective buyers and tenants, and resolved client complaints promptly.

Customer Relationship Management Complaint Resolution Client Onboarding Follow up CRM Tools Record keeping Documentation Attention To Detail

Sales and Marketing Officer / Social Media Manager

Overland Airways

Aug 2022 - Aug 2025 (3 years)

Managed customer-facing operations and social media presence for a leading Nigerian airline, handling client inquiries, resolving complaints, and supporting marketing campaigns. Achieved a 25% increase in customer base and a 30% boost in social media engagement.

Customer Relationship Management Complaint Resolution Social Media Management Marketing Strategy Market Research Marketing Campaigns ROI Analysis

Admin / Customer Service Representative

Toshowoods Designs Limited

Feb 2021 - Dec 2022 (1 year 10 months)

Handled customer inquiries related to fashion products and services, processed orders accurately, and resolved complaints professionally. Assisted with inventory management, supplier coordination, and administrative operations.

Customer Service Order Processing Complaint Resolution Inventory Management Supplier Coordination Record keeping Administrative Support

Customer Service / Sales Representative

Marsden Store

Apr 2017 - Nov 2019 (2 years 7 months)

Welcomed walk-in customers and provided personalized assistance, handled inquiries and complaints, managed cash transactions, and monitored stock levels. Built strong repeat customer relationships through attentive service.

Customer Service Sales Complaint Resolution Cash Handling Stock Management Relationship Building