Open to opportunities

Nimatallahi Alabi

@nimatallahialabi

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Customer service and sales professional delivering client retention, lead generation, and CRM-driven growth.

Nigeria

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What I'm looking for

I’m looking for a customer service and sales role where I can use CRM tools to drive client retention, generate leads, and solve issues quickly—ideally with coaching, clear targets, and opportunities to grow while delivering a great customer experience.

I’m a customer service and sales professional with 5+ years of combined remote and on-site experience across retail, real estate, and energy. I’m known for managing client relationships, resolving issues fast, and driving sales by leveraging CRM tools and strong communication—whether it’s through phone, email, or live chat.

In my most recent customer-facing role, I supported clients with property listings, booking appointments, and follow-ups while collaborating with sales agents to streamline communication. I also delivered measurable results as a Customer Service & Sales Manager, increasing sales by 25% through outbound promotions and upselling, training sales reps, and keeping store operations smooth.

Beyond sales, I bring administrative and people-support experience: I’ve scheduled meetings, maintained documents, drafted reports and presentations, improved office workflow efficiency, and supported HR planning and quality assurance inspections. I enjoy building trust through personalized service and consistent follow-up, and I bring the same energy to every lead and customer interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Best Built Homes

Feb 2025 - Aug 2025 (6 months)

Handled customer inquiries via phone, email, and live chat, supporting property listings, appointment bookings, and timely follow-ups. Coordinated with sales agents to streamline communication between buyers and the company.

Customer Support Live Chat Support Phone Communication Appointments Timely Follow Ups Property Listing Assistance Customer Relationship Management Time Management

Cold Caller / Sales Staff

Femac Power Solution Ltd

Apr 2024 - Aug 2024 (4 months)

Promoted energy solutions through outbound cold calls, answering customer inquiries and overcoming objections to secure leads. Maintained CRM entries and conducted follow-ups to improve client conversion and retention.

Cold Calling Lead Generation Objection Handling Lead Follow Up Verbal Communication

HR/Admin Intern

Standards Organization of Nigeria

Jan 2023 - Dec 2023 (11 months)

Supported human resource planning and participated in quality assurance inspections. Maintained inter-departmental relationships and processed certification documentation.

HR Planning Support Quality Assurance Certification Documents Administrative Support

Administrative Officer

Autokontinentale Limited

Feb 2023 - Nov 2023 (9 months)

Scheduled meetings and maintained documents while serving as a liaison for internal and external communication. Drafted reports and presentations for executives, managed inventory, and improved office workflow efficiency.

Scheduling Document Management Report Writing Inventory Management

Customer Service & Sales Mgr

Agas Multibiz Enterprise

Feb 2022 - Jan 2023 (11 months)

Increased sales by 25% through outbound promotions and upselling strategies while delivering tailored customer experiences. Trained sales representatives and helped ensure smooth store operations.

Sales Growth Upselling Customer Service Sales Training Communication

Customer Service Agent

Meemah's Leather

Feb 2020 - Jun 2021 (1 year 4 months)

Provided remote customer support via WhatsApp and Instagram, assisting with orders and inquiries. Tracked orders, handled complaints, coordinated with the production team, and strengthened customer loyalty through personalized follow-ups.

Instagram Customer Service Complaint Handling Production Coordination Customer Loyalty Remote Collaboration