I’m looking for a role where I can leverage my expertise in customer success to drive client satisfaction, retention, and growth. A collaborative environment with opportunities for leadership and professional development is ideal. I aim to contribute meaningfully to both company success and the customer experience, aligning with my background in sales and system integration.
FCLooking for a job
Flo Cadapan
@flocadapan
Experienced Customer Success leader with 10+ years in IT, excelling in service, sales, and growth.
PhilippinesWhat I'm looking for
I am an experienced Customer Success Manager with over a decade of expertise in the information technology and services industry. My career has focused on building and maintaining strong client relationships, delivering exceptional customer experiences, and driving revenue growth. I've excelled in roles such as Customer Success, Inside Sales, Customer Service, Training, and Revenue Retention. I also have extensive experience with system integration projects. My interests include helping companies scale customer-centric processes, optimizing team performance, and exploring new strategies for client success and satisfaction.
Experience
Work history, roles, and key accomplishments
SHCurrent
Generated revenue through targeted upgrade and expansion strategies, achieved revenue and retention targets, and managed key client accounts to optimize growth and retention.
NIAchieved 15% revenue growth and retention for enterprise accounts ($50k-$150k ACV) by hitting renewal targets. Identified cross-sell opportunities, driving an 11% expansion. Partnered with Sales and Customer Success early to optimize the customer journey using data and reviews.
RYIncreased customer adoption through technical expertise, conducting 15+ demos, tests, and workshops to boost satisfaction. Resolved 90% of issues within 24 hours, enhancing the customer experience. Worked with Sales and Product teams to onboard 30+ clients, ensuring smooth implementation and customer success.
SE
Manager, Customer Success
ServiceSource
Oct 2016 - Feb 2019 (2 years 4 months)
Accomplished in delivering scalable programming to Salesforce.com clients, leading to a 20% increase in customer satisfaction and a 10% improvement in client retention.
CPCustomer Service Representative
Cambridge University Press
May 2015 - Oct 2016 (1 year 5 months)
Ensured precise and prompt customer order entry via phone and email utilizing SAP.
TEInitially excelled as a CSR, handling 50-60 inbound calls per day and surpassing monthly performance metrics consistently.
SS
Customer Sales Professional 1
Stream Global Services
Oct 2011 - Aug 2012 (10 months)
Assigned to ANZ and APJ regions, providing valuable support to the team by leading pre-sales qualifications and skillfully managing a daily performance tracker.
Achieved 250 weekly outbound calls, generating 50 email opt-ins and meeting $7000 weekly sales target for Cisco Systems in North America.
Education
Degrees, certifications, and relevant coursework
Flo hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
36k-45k USD
Social media
Job categories
Interested in hiring Flo?
You can contact Flo and 90k+ other talented remote workers on Himalayas.
Message FloFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
