Open to opportunities

Jose Mariel Panerio

@josemarielpanerio

Message

Dependable Customer Success Manager focused on exceeding client expectations.

Philippines

Message

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

As a dedicated Customer Success Manager, I thrive on building strong relationships with clients and ensuring their satisfaction. My experience at Concentrix CVG Philippines has equipped me with the skills to handle customer concerns effectively through various communication channels, including email, calls, and Zoom meetings. I have successfully managed customer accounts, providing insights and optimization strategies that have led to improved ROI and contract renewals.

Previously, I worked as an Account Manager where I specialized in skip tracing and negotiating payment arrangements, ensuring a win-win situation for both clients and the company. My journey in customer service began with roles at Alorica and Inspiro, where I honed my ability to turn complaints into remarkable experiences. I am committed to continuous improvement and adapting to the evolving needs of clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Concentrix CVG Philippines

Apr 2022 - Jan 2025 (2 years 9 months)

As a Customer Success Manager, I worked closely with businesses to ensure seamless product usage, handled customer concerns through various channels, and conducted monthly reviews to optimize ROI. My focus on exceeding customer expectations improved business-client relationships.

Customer Satisfaction Multitasking Email Communication Relationship Management Problem Solving Time Management

Account Manager

Acquire

Jul 2021 - Mar 2022 (8 months)

In my role as an Account Manager, I performed skip tracing for clients, managed customer accounts, negotiated deals, and scheduled payment arrangements to ensure customer satisfaction and successful account closures.

Skip tracing Negotiation Customer Management Outbound Calling Appointment Setting Upselling Problem Solving Time Management

Customer Service Representative

Alorica

Oct 2019 - Jun 2021 (1 year 8 months)

As a Customer Service Representative, I handled inbound calls for a major US telco company, resolving customer complaints and providing after-sales service while marketing products and offering tailored solutions.

Inbound Product Marketing Custom Solutions Communication Skills Problem Solving Time Management after sales services

Customer Service Representative

Inspiro

Nov 2016 - Mar 2019 (2 years 4 months)

In my role at Inspiro, I managed inbound calls and chats for a leading flower company in the US, assisting with order processing and upselling products while ensuring customer satisfaction.

Order Processing Upselling Inbound Communication Skills Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Technological Institute of the CSM

Bachelor of Science, Computer Engineering

2022 - 2024

Worked side-by-side with businesses to ensure seamless usage of our products. Handled concerns through email, calls, and Zoom meetings. Monthly touch base to review customers’ accounts and suggest any optimization that can be done to improve ROI.