Tabitha Pelino

As a Customer Success Manager, I achieved an 85% retention rate and increased user activation for our biggest client from 7% to 21% within 9 months. I managed client feedback and concerns, led process improvements, and launched hybrid counseling services, ensuring optimal client satisfaction and successful product implementation.

In my role as Team Lead, I created an automated sales funnel that increased adoption rates by 48%. My team exceeded sales quotas by 43.57% and improved adoption rates significantly, demonstrating strong leadership and sales strategy skills.

As an Outbound Account Executive, I managed a diverse client portfolio and achieved a 5108.38% increase in payment volume. I ensured excellent onboarding and integration experiences for clients across various industries.

In this role, I streamlined inbound sales processes, achieving a 22% increase in activation rates. I managed Hubspot forms and Intercom chat automation to streamline the sales funnel

As a Product Manager, I led product presentations and managed post-sales concerns, achieving a 379% growth in online payment transactions. I also conducted training sessions and led digitization efforts for banking products.

Grade: CGPA 3.24

Studied Behavioral Science with a focus on Organizational and Social Systems Development. Achieved Honorable Mention and was a Dean’s List awardee for 7 out of 9 trimesters.