Looking for a job

Lesley Montero

@lesleymontero

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Results-driven IT Professional skilled in Sales, Leadership and Management

Philippines

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What I'm looking for

I am looking for a challenging role that leverages my skills and expertise in IT, sales, leadership, and management to drive success and make a meaningful impact.

As a seasoned IT professional with a diverse background in Information Technology Sales, Leadership, and Management, I leverage my expertise to drive success through innovation and expertise. With a strong belief that career success is not only about personal growth but also making meaningful contributions to my organization and society, I continually acquire valuable skills, develop my personality, expand my professional network, and achieve stability for myself and my family.

With a proven track record of success in product ownership, client success management, and sales, I excel in driving results, leading teams, and fostering strong relationships with clients. My expertise in project management, service management, leadership, client relations, and data analysis enables me to make a significant impact in any organization.

I am a driven and results-oriented professional with a passion for innovation, leadership, and making a difference. I am excited to bring my skills and expertise to a new challenge and contribute to the success of a dynamic organization.

Experience

Work history, roles, and key accomplishments

Product Owner / Client Success Manager

MSPbots.ai

Aug 2021 - Mar 2023 (1 year 7 months)

Assumed a dual role as both Product Owner and Customer Service Manager skillfully merging responsibilities achieving salary increase due to demonstrated value and expertise. Provide vision and develop roadmap items to actionable user stories that meet the acceptance criteria. Project Management, Service Management, Leadership, Client Relations, Customer Service.

Service Delivery Manager

Systemantech Inc.

Feb 2020 - Aug 2021 (1 year 6 months)

Consistently recognized as Top Quarterly Performer for meeting and exceeding performance targets. Successfully managed Enterprise clients including 2 major hospitals in the Philippines, 3 BPOs, 2 Financial Institutions and 2 Manufacturing Companies, overseeing 300 FTE across Luzon and Mindanao. Efficiently boosted profitability by 5% for two enterprise contracts that were previously below the prof

Service Delivery Manager

HP Inc

Feb 2017 - Feb 2020 (3 years)

- Manage the operation of Managed Print Services (MPS) Enterprise Customers maintaining balance between customer satisfaction and profitability for HP.
- Manage scope and quality of service according to the contractual agreement.
- Act as the single point of contact (SPOC) for the customer in
operational queries and escalations as well as for contractual
changes.
- Escalation management
- Prepare,

Technical Supervisor

Sellbytel

Jan 2015 - Feb 2017 (2 years 1 month)

- Lead resolution of escalations that impact Subscription Invoicing
and Billing.
- Diagnose, triage and qualify defects, assist and track to resolution
of defects.
- Assist with business rule creation, alert scripts definition and
Support Agent training development.
- Use monitoring tools and operational dashboards to proactively
measure health of service (account management, subscriptions,
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