Open to opportunities

Godfrey Labindao

@godfreylabindao

Message

Experienced Customer Success Manager with a focus on client retention.

Philippines

Message

What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for growth.

I am a seasoned Customer Success Manager with over 20 years of experience in Customer Success, Account Management, Business Development, Sales, and Marketing. My career has been dedicated to helping SaaS companies enhance their renewal rates, minimize churn, and optimize client experiences. I leverage tools like Gainsight, Hubspot, Salesforce, and AI technologies to automate workflows and improve customer satisfaction metrics such as NPS and CSAT.

Throughout my career, I have built strong, long-term relationships with thousands of customers, ensuring their needs are met through tailored solutions and proactive communication. My roles have involved driving significant revenue growth, managing high-value accounts, and collaborating with cross-functional teams to align product offerings with customer expectations. I am passionate about delivering exceptional customer service and continuously seek to improve processes that enhance the overall customer journey.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Officer

Current

Crisalix SA

Aug 2020 - Nov 2023 (3 years 3 months)

Managed relationships with 1,000 customers, ensuring their needs were met through effective communication and tailored solutions. Conducted regular success reports and collaborated with internal teams to enhance customer experience and retention.

Customer Success Management Relationship Management Communication Problem Solving Risk Management Data Analysis Stakeholder Engagement CRM Tools

Customer Success Manager / Account Manager

Netop

Mar 2019 - Apr 2020 (1 year 1 month)

Drove business opportunities with Fortune 500 companies, managing accounts worth over $1M. Focused on nurturing existing accounts and developing new markets, while providing consultative IT services.

Account Management Business Development Consultative Selling Contract Negotiation IT Services Customer Relationship Management Market Research

Customer Success Manager / Account Manager

headhuntr.io

Dec 2017 - Mar 2019 (1 year 3 months)

Achieved top revenue growth in the U.S. software sector by managing over 1000 accounts. Focused on lead generation, deal management, and enhancing customer satisfaction.

Lead Generation Account Management Customer Satisfaction Business Development Sales Strategy Communication Data Analysis Relationship Building

Customer Success Manager / Account Manager

Canon Inc

Jan 2015 - Dec 2017 (2 years 11 months)

Identified cross-selling opportunities and drove sales for corporate accounts. Managed customer relationships and ensured timely delivery of solutions, resulting in a sales increase of over 10%.

Cross Selling Account Management Sales Strategy Customer Relationship Management Contract Negotiation Sales Analysis Solutions

Customer Success Manager / Account Manager

Reed Exhibitions

Jan 2012 - Dec 2014 (2 years 11 months)

Guided lead generation processes for B2B clients, ensuring qualified leads were provided to support sales forecasts. Managed inquiries and reported on lead generation activities.

Lead Generation Sales Forecasting CRM Management Data Analysis Market Research Customer Engagement Reporting Communication

Sales Manager / Marketing Manager

Concentrix

Jan 2009 - Jan 2012 (3 years)

Developed and implemented training programs for new sales representatives, enhancing their performance and adherence to sales processes. Focused on achieving sales targets and improving team effectiveness.

Sales Training Performance Management Coaching Team Building Sales Strategy Process Improvement Communication Leadership

Sales Manager / Marketing Manager

eTelecare Global Solutions

Jan 2004 - Jan 2010 (6 years)

Set performance targets for sales representatives and conducted regular reviews to improve sales performance. Developed scalable sales processes and provided ongoing training and support.

Sales Management Performance Reviews Training Development Process Optimization Team Leadership Sales Strategy Coaching Communication

Education

Degrees, certifications, and relevant coursework

Technological University of the Philippines

Bachelor of Science, Information Technology

2000 - 2004

Completed a Bachelor of Science in Information Technology, focusing on the principles of computing, software development, and systems analysis. Developed skills in programming, database management, and network administration, preparing for a career in the technology sector.