Froilhan Del Mundo
@froilhandelmundo
Results-driven Customer Success Specialist
What I'm looking for
As a dedicated Customer Success Specialist, I leverage my expertise in resolving billing issues, processing refunds, and analyzing financial records to deliver exceptional customer service. With a strong background in identifying fraud and reducing financial losses, I am committed to client retention and collaboration.
With proficiency in Zendesk, I optimize service operations to ensure seamless customer experiences. My goal is to utilize my customer service expertise to enhance client satisfaction and operational efficiency in a dynamic organization.
Throughout my career, I have developed strong skills in customer advocacy, assertiveness, and empathy, ensuring that customers receive first-class service that meets their needs and requirements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PartnerHero Corporation
Feb 2022 - May 2023 (1 year 3 months)
Resolved billing queries, processed refunds, and analyzed financial records to identify potential tax savings and advise clients accordingly.
Order Review Specialist
Fidelity Information Services (FIS) Global Solutions
Jan 2022 - Dec 2022 (11 months)
Analysed transactional data to identify fraudulent activity and mitigate financial losses for the company.
Customer Service Representative
Fidelity Information Services (FIS) Global Solutions
Feb 2020 - Jan 2022 (1 year 11 months)
Assisted customers with product-related questions, feedback and complaints, and guaranteed first-class customer service.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippines University - Manila
Bachelor of Science, International travel and tourism management
2019 -
Availability
Location
Authorized to work in
Job categories
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