Froilhan Del MundoFM
Open to opportunities

Froilhan Del Mundo

@froilhandelmundo

Results-driven Customer Success Specialist

Philippines

What I'm looking for

Utilize customer service expertise to enhance client satisfaction and operational efficiency in a dynamic organization.

As a dedicated Customer Success Specialist, I leverage my expertise in resolving billing issues, processing refunds, and analyzing financial records to deliver exceptional customer service. With a strong background in identifying fraud and reducing financial losses, I am committed to client retention and collaboration.

With proficiency in Zendesk, I optimize service operations to ensure seamless customer experiences. My goal is to utilize my customer service expertise to enhance client satisfaction and operational efficiency in a dynamic organization.

Throughout my career, I have developed strong skills in customer advocacy, assertiveness, and empathy, ensuring that customers receive first-class service that meets their needs and requirements.

Experience

Work history, roles, and key accomplishments

PC

Customer Service Representative

PartnerHero Corporation

Feb 2022 - May 2023 (1 year 3 months)

Resolved billing queries, processed refunds, and analyzed financial records to identify potential tax savings and advise clients accordingly.

FS

Order Review Specialist

Fidelity Information Services (FIS) Global Solutions

Jan 2022 - Dec 2022 (11 months)

Analysed transactional data to identify fraudulent activity and mitigate financial losses for the company.

FS

Customer Service Representative

Fidelity Information Services (FIS) Global Solutions

Feb 2020 - Jan 2022 (1 year 11 months)

Assisted customers with product-related questions, feedback and complaints, and guaranteed first-class customer service.

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University - Manila logoLM

Lyceum of the Philippines University - Manila

Bachelor of Science, International travel and tourism management

2019 -

Tech stack

Software and tools used professionally

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Froilhan Del Mundo - Customer Service Representative - PartnerHero Corporation | Himalayas