Farrah Faith Faulyn FalsarioFF
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Farrah Faith Faulyn Falsario


Acct Manager | Onboarding | Appt Setter | CS Expert | Product Expert | Business Mgmt | Freelancer


Leveraging 10+ years of experience, a versatile and results-oriented professional with a diverse background in onboarding, account management, appointment setting, customer service, product support, technical support, and business management. Proven track record of exceeding expectations, with expertise in building strong client relationships, resolving issues, and contributing to business growth. Adept at navigating technical challenges, demonstrating leadership in business management, and passionate about continuous improvement. Eager to bring a unique blend of interpersonal skills, technical expertise, and strategic thinking to contribute to the success of a dynamic organization.


Podium logoPO

Customer Success Manager | Onboarding Manager | Product Expert

Dec 2022 - Jan 2024 (1 year 1 month)

Delivered customer support for Podium, prioritizing a "human-first" approach across channels. Proactively improved workflows, fostering efficiency, and maximizing customer value. Collaborated w/ units for loyalty, facilitated onboarding for new businesses, and managed communication, conflict resolution, and contract management to stay informed about industry trends for client account optimization.

CapitalOne logoCA

Customer Service Team Lead


Aug 2021 - Feb 2022 (6 months)

Led a team of 18 agents, overseeing coaching and evaluation of calls, chats, and emails. Provided metric updates to clients and suggested improvements for account performance. Managed various administrative tasks across departments.


Customer Service Representative


Dec 2017 - Aug 2021 (3 years 8 months)

Managed diverse accounts in Telco, E-commerce, Food Delivery, and Finance. Proficient in both B2B and B2C models, specializing in SaaS support. Offered frontline assistance through phone, email, and chat, ensuring accurate information using client-specific tools. In-depth knowledge of products and account processes across various industries.

Afni, Inc. logoAI

Chat Support Analyst

Afni, Inc.

Feb 2016 - Aug 2017 (1 year 6 months)

Handle customer inquiries on billing via chat, address queries related to the business's products and services, and offer suggestions for cost-saving measures, emphasizing benefits even when utilizing all products.

Teleperformance logoTE

Technical Support Specialist


Feb 2014 - Feb 2016 (2 years)

Customer Technical Support role involves addressing technical issues, answering calls, and providing account information. Educates customers on product benefits, addressing inquiries about equipment, coverage, pricing, and availability.

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