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F Janga

@fjanga

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Experienced Information Technology Specialist with a focus on client support.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my technical skills in a collaborative environment, focusing on innovative IT solutions and opportunities for professional growth.

I am an experienced Information Technology System Specialist with a strong technical background in delivering high-level client support within complex software and hardware environments. My expertise lies in optimizing system performance, implementing robust IT solutions, and maintaining critical infrastructure. I have consistently been recognized as a 'Top Performer' for my ability to deliver high-quality technical support and exceptional customer service.

Currently, I manage device applications at Applied Materials, ensuring seamless installation of company-approved apps and software across various devices. My role involves utilizing advanced troubleshooting methodologies to reduce system downtime significantly and leading cross-functional collaborations to deploy strategic IT projects. My previous experience as a Full Stack Developer and Digital Data Compliance Analyst has equipped me with a diverse skill set, including web application development and data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Specialist

Current

Applied Materials

Mar 2023 - Present (2 years 2 months)

Managed device applications using Intune and utilized advanced troubleshooting methodologies to reduce system downtime. Executed routine maintenance and updates on enterprise hardware/software, ensuring seamless operations in a high-tech manufacturing environment. Delivered expert-level IT support, directed helpdesk operations, and resolved intricate technical issues with peripheral devices.

Intune Active Directory ServiceNow Networking MFA VPN Troubleshooting

Digital Data Compliance Analyst

Vanguard

Jan 2019 - Dec 2022 (3 years 11 months)

Delivered data-driven recommendations through Vanguard CRM, achieving a 98% client digital adoption rate. Managed and optimized Windows server environments, ensuring high availability and enhanced security across multiple systems. Implemented and adhered to stringent security and compliance protocols, safeguarding sensitive data and maintaining regulatory standards.

Vanguard CRM Windows Server Security Protocols Compliance Troubleshooting Data Management Customer Support

Full Stack Developer

Revature

Apr 2022 - Dec 2022 (8 months)

Developed and modified web applications using HTML, CSS, JavaScript, and SQL, ensuring optimal performance and user experience. Applied expertise in Windows operating systems and Microsoft applications, with deep knowledge of Windows registry files. Leveraged Java and JDBC to establish secure connectivity with AWS RDS databases, executing complex queries and updates.