joshua mayfieldJM
Open to opportunities

joshua mayfield

@joshuamayfield

Detail-oriented IT Specialist pursuing a career in cybersecurity.

United States
Message

What I'm looking for

I am looking for a role that fosters growth in cybersecurity, values teamwork, and offers opportunities to tackle challenging security issues.

As an IT Specialist with extensive experience in system diagnostics and technical support, I have developed a strong foundation in resolving complex technical issues and ensuring optimal system performance. My journey in technology has equipped me with the skills necessary to manage inventory systems and provide exceptional customer support. I am known for my detail-oriented approach and my ability to communicate effectively with users, ensuring their productivity is never compromised.

Currently, I am pursuing a career in cybersecurity, where I aim to leverage my knowledge in threat analysis, network security, and system integrity. My certifications, including CompTIA Security+ and Google Cybersecurity Certification, reflect my commitment to continuous learning and professional growth. I have successfully responded to technical support requests, maintaining a high resolution rate and minimizing downtime for users. I am excited to bring my skills and passion for cybersecurity to a new role where I can contribute to protecting organizational assets.

Experience

Work history, roles, and key accomplishments

YS
Current

IT Specialist

Yes Prep Public Schools

Aug 2022 - Present (2 years 11 months)

Responded to technical support requests through multiple communication channels, resolving 90% of issues within SLA timelines. Diagnosed and resolved hardware and software problems on-site and remotely, ensuring uninterrupted user productivity.

CS

Computer Repair Technician

CSAT Solutions

Jan 2020 - Present (5 years 6 months)

Repaired laptops and desktops, resolving customer complaints through precise diagnostics and hardware replacements. Inspected devices for cosmetic and functional defects, ensuring adherence to quality standards.

Education

Degrees, certifications, and relevant coursework

joshua hasn't added their education

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Tech stack

Software and tools used professionally

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joshua mayfield - IT Specialist - Yes Prep Public Schools | Himalayas