joshua mayfield
@joshuamayfield
Detail-oriented IT Specialist pursuing a career in cybersecurity.
What I'm looking for
As an IT Specialist with extensive experience in system diagnostics and technical support, I have developed a strong foundation in resolving complex technical issues and ensuring optimal system performance. My journey in technology has equipped me with the skills necessary to manage inventory systems and provide exceptional customer support. I am known for my detail-oriented approach and my ability to communicate effectively with users, ensuring their productivity is never compromised.
Currently, I am pursuing a career in cybersecurity, where I aim to leverage my knowledge in threat analysis, network security, and system integrity. My certifications, including CompTIA Security+ and Google Cybersecurity Certification, reflect my commitment to continuous learning and professional growth. I have successfully responded to technical support requests, maintaining a high resolution rate and minimizing downtime for users. I am excited to bring my skills and passion for cybersecurity to a new role where I can contribute to protecting organizational assets.
Experience
Work history, roles, and key accomplishments
IT Specialist
Yes Prep Public Schools
Aug 2022 - Present (2 years 11 months)
Responded to technical support requests through multiple communication channels, resolving 90% of issues within SLA timelines. Diagnosed and resolved hardware and software problems on-site and remotely, ensuring uninterrupted user productivity.
Level 4 Computer Field Engineer
Unisys
Mar 2021 - Present (4 years 4 months)
Provided on-site and remote technical support for Dell PCs, peripherals, and desktop printers, adhering to client-specific SLAs. Conducted Dell ePSA diagnostics for module replacements and resolved persistent malfunctions through detailed troubleshooting.
Computer Repair Technician
CSAT Solutions
Jan 2020 - Present (5 years 6 months)
Repaired laptops and desktops, resolving customer complaints through precise diagnostics and hardware replacements. Inspected devices for cosmetic and functional defects, ensuring adherence to quality standards.
Sales Representative
Southern Glazer's Wine & Spirits
Aug 2014 - Present (10 years 11 months)
Leveraged consultative sales techniques to expand client portfolios, achieving and surpassing monthly sales targets. Built and maintained strong relationships with clients, ensuring high levels of satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
joshua hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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