Abigail Abekah

Architected strategic improvements by troubleshooting and repairing IT systems, minimizing downtime, and maintaining operational efficiency. Managed multiple IT support requests simultaneously in a high-pressure environment, ensuring prompt and efficient resolution.

Orchestrated seamless integration of IT systems by managing personnel updates, including user onboarding and removal, and administering user accounts for Microsoft applications. Delivered exceptional technical support in a call center environment by efficiently resolving IT issues via phone, ensuring timely problem resolution and enhancing customer satisfaction.

Optimized resource allocation for peak efficiency through IT support and services, assisting users with software installations, updates, and configuration. Fostered a culture of continuous improvement by delivering technical support to end-users, diagnosing and resolving hardware, software, and network-related issues.

Obtained a Certificate of Proficiency in Information Technology with a focus on networking. This program provided foundational knowledge and practical skills in IT support and network management.

Completed a Diploma in Business Administration, gaining essential knowledge in business operations and management principles. This education provided a strong foundation for understanding organizational structures and administrative processes.