Kenny Law - IT Support Specialist - Piedmont Access To Health Services | Himalayas
Kenny LawKL
Open to opportunities

Kenny Law

@kennylaw

Dedicated IT Support Specialist with strong problem-solving skills.

United States

What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a supportive team environment.

I am a dedicated IT Support Specialist with a proven track record in management, leadership, and communication. My experience spans various roles in IT support, where I have consistently demonstrated my ability to troubleshoot complex technical issues and provide exceptional service to users. I thrive in fast-paced environments and am committed to making an immediate contribution to any organization.

Throughout my career, I have successfully aided in the implementation of complex IT projects, maintained hardware inventories, and developed disaster recovery plans. My technical expertise includes system administration, user account management, and network troubleshooting. I am passionate about leveraging my skills to enhance system performance and improve user experiences.

Experience

Work history, roles, and key accomplishments

PS
Current

IT Support Specialist

Piedmont Access To Health Services

Dec 2021 - Present (3 years 6 months)

Aided IT staff in implementing complex projects like platform migrations and maintained inventory of all hardware assets. Assisted in developing disaster recovery plans to minimize downtime and performed system administration tasks including user account management and troubleshooting.

BI
Current

IT Field Support Technician

Barrister Global Services Network Inc

Oct 2017 - Present (7 years 8 months)

Provided prompt technical aid to end-users for hardware and software issues and maintained updated inventory of IT equipment. Supported mobile devices, conducted system performance tests, and resolved network connectivity problems.

VI

Desktop Support Engineer

Volt Workforce Solutions/NII Holdings, Inc

Nov 2008 - Jul 2009 (8 months)

Monitored system performance metrics and managed user accounts using Active Directory services. Installed operating systems, developed scripts for administrative tasks, and supported VoIP telephone systems.

II

Tier 2 Technical Support Specialist

ICore Networks Inc

Sep 2011 - Nov 2012 (1 year 2 months)

Provided technical support to customers via phone and email, troubleshooting hardware and software issues. Helped with installation, configuration, and maintenance of computer systems, networks, and peripherals, utilizing remote diagnostic tools.

Education

Degrees, certifications, and relevant coursework

LC

Local College

Certification, Networking and Security

0

Currently pursuing CompTIA Network+ certification, followed by CompTIA Security+ certification. This program is offered through a local college.

CompTIA logoCO

CompTIA

Certification, Information Technology

0

Obtained CompTIA A+ Certification, demonstrating foundational knowledge in IT support and computer hardware. This certification covers essential skills for an entry-level IT professional.

II

ITT Technical Institute

Associate of Science, Computer Networking

Completed an Associate of Science degree in Computer Networking. Gained foundational knowledge in network infrastructure and administration.

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