Kenny Law
@kennylaw
Dedicated IT Support Specialist with strong problem-solving skills.
What I'm looking for
I am a dedicated IT Support Specialist with a proven track record in management, leadership, and communication. My experience spans various roles in IT support, where I have consistently demonstrated my ability to troubleshoot complex technical issues and provide exceptional service to users. I thrive in fast-paced environments and am committed to making an immediate contribution to any organization.
Throughout my career, I have successfully aided in the implementation of complex IT projects, maintained hardware inventories, and developed disaster recovery plans. My technical expertise includes system administration, user account management, and network troubleshooting. I am passionate about leveraging my skills to enhance system performance and improve user experiences.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Piedmont Access To Health Services
Dec 2021 - Present (3 years 6 months)
Aided IT staff in implementing complex projects like platform migrations and maintained inventory of all hardware assets. Assisted in developing disaster recovery plans to minimize downtime and performed system administration tasks including user account management and troubleshooting.
IT Field Support Technician
Barrister Global Services Network Inc
Oct 2017 - Present (7 years 8 months)
Provided prompt technical aid to end-users for hardware and software issues and maintained updated inventory of IT equipment. Supported mobile devices, conducted system performance tests, and resolved network connectivity problems.
Team Lead Call Center Representative
Thrive works
Mar 2018 - Oct 2020 (2 years 7 months)
Managed daily workflow, delegating tasks efficiently, and monitored quality assurance metrics for representatives. Trained agents on phone systems and software, assessed performance through feedback, and provided exceptional customer service.
Desktop Support Engineer
Volt Workforce Solutions/NII Holdings, Inc
Nov 2008 - Jul 2009 (8 months)
Monitored system performance metrics and managed user accounts using Active Directory services. Installed operating systems, developed scripts for administrative tasks, and supported VoIP telephone systems.
Tier 2 Technical Support Specialist
ICore Networks Inc
Sep 2011 - Nov 2012 (1 year 2 months)
Provided technical support to customers via phone and email, troubleshooting hardware and software issues. Helped with installation, configuration, and maintenance of computer systems, networks, and peripherals, utilizing remote diagnostic tools.
Education
Degrees, certifications, and relevant coursework
Local College
Certification, Networking and Security
Currently pursuing CompTIA Network+ certification, followed by CompTIA Security+ certification. This program is offered through a local college.
CompTIA
Certification, Information Technology
Obtained CompTIA A+ Certification, demonstrating foundational knowledge in IT support and computer hardware. This certification covers essential skills for an entry-level IT professional.
ITT Technical Institute
Associate of Science, Computer Networking
Completed an Associate of Science degree in Computer Networking. Gained foundational knowledge in network infrastructure and administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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