Alphonso Greene
@alphonsogreene
Technical Support Specialist skilled in networks, systems, and troubleshooting.
United StatesWhat I'm looking for
I am a detail-oriented IT Technical Support Specialist with experience delivering Tier 2 and Tier 3 support across desktop, remote, and field environments for government and private-sector clients. I have managed Active Directory and RBAC, supported virtual desktop infrastructure, coordinated hardware upgrades, and improved system performance and user satisfaction through effective troubleshooting and clear communication.
I have practical experience with Office 365, Windows OS, networking (LAN/WAN), container deployment on Google Kubernetes Engine, web technologies (HTML/CSS/JavaScript), and server migrations from physical to virtual environments. I hold an active Secret clearance and a consistent record of meeting ticket goals, creating SOPs, and training new agents to maintain operational efficiency.
Experience
Work history, roles, and key accomplishments
E-VIP Analyst
Subsidium, Inc.
Oct 2024 - Sep 2025 (11 months)
Delivered Tier 2 support for the U.S. Coast Guard IMS program across remote, desktop, and field environments, managing Active Directory and RBAC and coordinating hardware and mobile device upgrades to improve operational readiness.
IT Technical Support Specialist
Parker MacIntyre
Dec 2023 - Oct 2024 (10 months)
Monitored IT help desk tickets and maintained systems and network equipment, deployed containerized apps on GKE, and led hardware and server migration work to improve system stability and reduce downtime.
Served as contracted administrator for NGEN SMIT, exceeding ticket goals, authoring SOPs, training agents, and resolving hardware, software, and network issues to maintain high compliance and support metrics.
Intersystems Developer
Ibex Global
Aug 2020 - Dec 2022 (2 years 4 months)
Developed and debugged web applications using HTML, CSS, and JavaScript, designed database schemas, and provided LMS support including account creation and platform troubleshooting to improve user experience.
Deck Department Maintenance
Military Sealift Command
Nov 2019 - Aug 2020 (9 months)
Performed maintenance, repair, calibration, and electrical checks on deck equipment, developed training programs, and analyzed test data to detect anomalies and ensure regulatory compliance.
Legal Specialist
Portfolio Recovery Associates
Jan 2018 - Nov 2019 (1 year 10 months)
Ensured FDCPA compliance, maintained legal records, conducted legal research, and prepared court documents to support debt collection and litigation processes.
Sales Representative
Alorica
Jan 2016 - Jan 2018 (2 years)
Responded to customer inquiries, trained new representatives, and developed retention strategies to improve customer satisfaction and drive client relationships.
Education
Degrees, certifications, and relevant coursework
Indian River High School
High School Diploma, General Education
High School Diploma awarded in June 2013 with coursework preparing for technical and vocational roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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