Open to opportunities

KC Canty

@kccanty

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Experienced IT support specialist delivering secure, customer-focused technical solutions.

United States

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What I'm looking for

I'm seeking an IT support role where I can apply troubleshooting, Office 365 and Salesforce skills, help secure systems, and grow into IT security or systems administration within a collaborative, process-driven team.

I am a detail-oriented IT support specialist with 5+ years delivering technical support across financial services, SaaS, and managed service environments. I specialize in troubleshooting hardware, software, cloud services, authentication, and delivering exceptional end-user service.

I have hands-on experience with Office 365 administration, Active Directory, Zendesk/ServiceNow ticketing, and User Acceptance Testing for Salesforce enhancements. I earned my Salesforce Certified Associate credential and routinely document and escalate incidents to ensure resolution and compliance.

I am actively pursuing CompTIA Security+ to deepen my security expertise and balance end-user needs with IT best practices. I enjoy streamlining workflows, improving onboarding accuracy, and educating users on secure access to maintain reliable, efficient systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TTEC

Jul 2025 - Present (2 months)

Delivered Tier 1 technical support for account authentication, streaming, and device connectivity; documented incidents in Zendesk and escalated anomalies to reduce unresolved cases.

Zendesk Authentication MFA Troubleshooting Remote Support Customer Education

Operations Associate

Oceanview Life & Annuity

Jul 2024 - Feb 2025 (7 months)

Conducted UAT for Salesforce enhancements, designed dashboards to surface anomalies, and monitored SLA adherence to accelerate remediation and compliance visibility.

Salesforce UAT Dashboard Design SLA Data Analysis Compliance

Loan Servicing Specialist

CoBank

Mar 2020 - Jul 2024 (4 years 4 months)

Supported enterprise platforms (Salesforce, ACBS) by troubleshooting access, workflow, and data integrity issues and collaborating with IT to remediate errors while maintaining data security compliance.

Salesforce ACBS Access Troubleshooting Data Integrity Compliance Cross Functional Collaboration Documentation

Loan Servicing Specialist 3

Wells Fargo

Jun 2018 - Mar 2020 (1 year 9 months)

Troubleshot complex account and system errors while adhering to compliance and IT security standards; contributed to workflow improvements that reduced onboarding errors.

Compliance IT Security

Inbound Sales Representative

Charter Communications

Dec 2017 - Jun 2018 (6 months)

Provided troubleshooting support for residential broadband and guided customers through secure setup and configuration of networking devices to improve service adoption.