Open to opportunities

firas essid

@firasessid

Message

Customer service specialist delivering bilingual support and seamless customer care.

Tunisia

Message

What I'm looking for

I seek a bilingual customer service role where I can improve client satisfaction, manage contracts and claims, collaborate with operations, and drive process improvements within a supportive, performance-driven team.

I am a bilingual customer service specialist with over three years of experience delivering client support in French and English across healthcare and logistics sectors.

At Groupe Henner and DocShipper I managed contracts, processed reimbursements and premium collections, handled client inquiries across phone, chat and email, and contributed to customer satisfaction and performance targets while following SOPs and driving continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Specialist

Current

Groupe Henner

Apr 2025 - Present (1 year 1 month)

Managed customer requests for healthcare contracts, advising on benefits, reimbursements, subscriptions, amendments, cancellations, and premiums. Handled administrative processing including premium collection, reimbursements entry, estimates preparation, and updates to customer files.

Customer Relationship Management Contracts Administration Premium Collection Customer Support Data Entry Document Control

Customer Service Specialist

DocShipper

Apr 2023 - Mar 2025 (1 year 11 months)

Provided timely support to clients via phone calls, live chat, and email, resolving inquiries in French and English. Gathered shipment details, communicated needs to the operations team, supported basic troubleshooting, and escalated issues when required to maintain customer satisfaction.

Customer Support Phone Support Live Chat Support Email Support Troubleshooting Complaint Handling