Marwen User

I’m a trilingual customer service professional with 3+ years of experience resolving ANETI customer inquiries via email, chat, and phone for international clients. I’m fast, accurate, and genuinely focused on solving problems—not just closing tickets.

In my roles, I’ve handled technical issues, account problems, and general requests across English and French. I use structured workflows and internal knowledge bases to identify solutions and communicate them clearly to non-technical users.

At Transcom Tunisia, I processed 100+ daily tickets across email and internal systems for international English-speaking clients, maintaining consistent quality. I also supported billing, account, and service inquiries while keeping an “A-player” KPI status.

As a freelance B2B customer care agent, I work remotely and autonomously, managing client communication and problem resolution without supervision. I’m available 20–40 hours per week, immediately for onboarding and e-learning training, and comfortable handling multiple knowledge bases at once.