Looking for a job

Ichraf Sebri

@ichrafsebri

Message

I build reliable remote customer support and CRM workflows using automation and clear documentation.

Tunisia

Message

What I'm looking for

I'm seeking remote chat, email, non-voice customer support, CRM support, or operations support work where I can apply accurate documentation, workflow automation, data management, and independent problem-solving.

I've supported remote research operations at Sigma Conseil, gathering data, preparing accurate reports, and communicating findings to coordinators under deadlines.

I also built AI-assisted customer support and CRM workflows with Make.com, Google Sheets, Gemini AI, and Google Apps Script, focused on message triage, follow-ups, status tracking, and human review.

Experience

Work history, roles, and key accomplishments

Remote Survey Researcher

Sigma Conseil

Jan 2023 - Dec 2024 (1 year 11 months)

Conducted remote research and data gathering according to company guidelines and quality standards. Prepared clear and accurate written reports and communicated findings to project coordinators under deadlines.

Research Data Collection Written Communication Reporting Remote Work Accuracy Reliability

Human Resources Assistant

Hotel Djerba Beach

Jun 2022 - Nov 2022 (5 months)

Served as a point of contact for employee inquiries and provided clear and professional administrative support. Handled day-to-day staff queries with tact and empathy while maintaining confidentiality and service standards.

Administrative Support Employee Relations Communication Skills Confidentiality Documentation Follow up

Volunteer Coordinator

Community Association

Jan 2016 - Dec 2019 (3 years 11 months)

Engaged with community members through active listening, empathy, and clear communication. Collaborated with team members to solve daily operational challenges.

Communication Skills Active Listening Empathy Collaboration Problem Solving