H G

Ich bin ein engagierter Kundenbetreuungsprofi mit langjähriger Erfahrung im deutschsprachigen Support und einer starken Serviceorientierung. I bring empathy, resilience, and a consistent focus on customer satisfaction to every interaction.

In my recent role as Senior Customer Care Specialist at Transcom I handled phone, email and chat support for German customers, managed complaints and contract adjustments, and consistently achieved high satisfaction levels.

I have additional experience in sales and customer service within the insurance sector, where I coordinated teams, managed escalations, prepared offers, and trained new employees. I have also supported international sales and customer acquisition during an internship.

I work confidently with CRM systems such as Salesforce and Zendesk, Microsoft Office, and various online and remote tools; I thrive in collaborative, fast-paced environments and bring multilingual capabilities including fluent German and native Arabic.