Omar Ben Othman

I’m a customer service professional with 8 years of experience in high-volume call center environments, delivering support in English and French for international clients. I’ve built my reputation on clear communication, fast issue resolution, and staying calm under pressure.

For 5 years at Orange Telecom, I provided technical and commercial support for telecom, internet, and mobile services, handling billing issues, technical complaints, and service requests. I consistently met and exceeded KPIs for call resolution time and customer satisfaction.

For the last 3 years with Transcom/Sixt Rent a Car, I’ve supported international customers remotely across Europe, the USA, and beyond—managing reservations, complaints, billing disputes, and roadside assistance. I’m now available for fully remote work, ready to bring complaint resolution, billing support, and customer retention skills to an international company.