Fathi Ferchichi
@fathi_ferchichi
Logistics and operations professional who enjoys solving problems, improving processes, and supporting customers.
TunisiaWhat I'm looking for
Operations and Logistics professional skilled in solving complex shipping issues, managing carrier relationships, handling escalations, and improving customer experiences. Experienced in global logistics, supply chain coordination, claims management, and cross-functional collaboration. Known for being proactive, detail-oriented, and dependable in fast-paced international environments.
Experience
Work history, roles, and key accomplishments
Coordinated international logistics service requests and investigated delivery exceptions, shipment delays, carrier failures, and customs-related issues across multiple markets. Managed carrier investigations and compensation claims while partnering with carriers, warehouses, vendors, and internal teams to resolve escalations and improve operational performance.
Survey Conductor
Expedia Group
Jun 2024 - Jul 2024 (1 month)
Conducted remote compliance verification surveys with lodging partners worldwide. Collected, verified, and documented compliance information while responding to partner inquiries professionally.
Customer Service Representative
Pens.com
Sep 2022 - Aug 2023 (11 months)
Provided customer support for the North American market via phone, email, and chat, resolving order, shipping, billing, product, and account inquiries. Handled escalations and collaborated with internal departments to deliver timely issue resolution and consistent service quality.
Back Office Agent
Almaviva Tunisia
May 2022 - Jul 2022 (2 months)
Processed customer requests and back-office transactions while maintaining data accuracy and quality standards. Maintained CRM records and customer documentation and supported issue resolution and administrative workflows.
Statistics Customer Service Agent
Sigma Conseil
Feb 2022 - Jun 2022 (4 months)
Conducted customer interactions and supported data collection activities for statistical studies. Verified, validated, and documented research information while responding to inquiries and maintaining high professionalism and accuracy.
Customer Service Representative
Pathé Tunisia
Oct 2021 - Apr 2022 (6 months)
Assisted customers with ticketing, scheduling, and service-related inquiries while supporting daily operational activities. Resolved customer concerns and processed transactions to maintain a positive customer experience and satisfaction standards.
Sales Associate
Bershka
Jun 2017 - Sep 2017 (3 months)
Assisted customers with product selection and purchasing decisions, providing a positive in-store experience. Maintained product knowledge and merchandising standards while supporting daily retail operations.
Education
Degrees, certifications, and relevant coursework
University of Sfax (FLSHS)
Licence (Bachelor's Equivalent), Business English
Earned a Licence (Bachelor's equivalent) in Business English from the University of Sfax (FLSHS), graduating in 2023.
University of Sfax (FLSHS)
Licence Degree, Business English
Completed a Licence (Bachelor's equivalent) in Business English at University of Sfax (FLSHS), graduating in 2023.
Sidi Thabet High School
Baccalaureate, General Education
2016 - 2020
Grade: .
Activities and societies: .
Completed the Baccalaureate at Sidi Thabet High School.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
Skills
Interested in hiring Fathi?
You can contact Fathi and 90k+ other talented remote workers on Himalayas.
Message FathiFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
