Fernando Ribeiro
@fernandoribeiro
I am a customer service and back-office specialist focused on payments, compliance, and process improvement.
PortugalWhat I'm looking for
I am a customer service and back-office specialist with over five years' experience across fitness, entertainment, and iGaming industries, focused on efficient issue resolution and payment verification.
At Kaizen Gaming I verified and analyzed financial transactions, promotions and betting movements, managed Responsible Gaming cases with confidentiality and accuracy, and collaborated with cross-functional teams via Jira and other internal platforms while handling inbound and outbound calls.
I am passionate about back office operations, compliance, and continuous improvement in service delivery, and I seek roles where I can drive quality, support customers effectively, and grow within a collaborative team.
Experience
Work history, roles, and key accomplishments
Back Office Agent
Kaizen Gaming
Sep 2023 - Jan 2025 (1 year 4 months)
Verified and analyzed financial transactions, promotions, and betting movements to ensure accurate account handling and payments. Managed Responsible Gaming cases confidentially and collaborated with internal teams via Jira to resolve issues and confirm data with customers.
Customer Service Agent
Kaizen Gaming
Jan 2023 - Sep 2023 (8 months)
Resolved customer queries via live chat and email and investigated sports and casino betting issues to maintain high satisfaction rates. Assisted users with account and payment problems and escalated complex cases to back-office teams as needed.
Cinema Staff
Cinemas NOS
Mar 2022 - Jan 2023 (10 months)
Delivered front-line customer service including ticket and concession sales and supervised shifts to ensure efficient staff coordination. Maintained venue cleanliness, controlled audience entry, and supported smooth screening operations.
Receptionist
Fitness Club
Dec 2017 - Jun 2020 (2 years 6 months)
Managed client check-ins, sign-ups, and payment processing while scheduling appointments and providing facility tours to prospective members. Sold memberships and promotional campaigns to support club growth and retention.
Education
Degrees, certifications, and relevant coursework
Escola Secundária Carlos Amarante
Sports Management Support Technician, Sports Management
2016 - 2019
Completed a Sports Management Support Technician program focused on sports administration, client management, and facility operations.
Availability
Location
PortugalAuthorized to work in
Job categories
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