Open to opportunities

Stephanne Carnaval

@stephannecarnaval

Message

Customer service and back office professional skilled in problem-solving.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer service and back office professional with extensive experience in problem-solving and efficiency. My career has been marked by my ability to deliver fast, empathetic service that fosters trust and loyalty among customers. At Kaizen Gaming, I managed a high volume of JIRA tickets and provided real-time support through live chat and email, ensuring that customer needs were met promptly and effectively.

My previous role as a Content Reviewer at Accenture honed my analytical skills and attention to detail, as I moderated internet content and monitored social media platforms for compliance. I have a strong background in international relations, which enhances my communication skills and ability to navigate diverse customer interactions. I am fluent in both Portuguese and English, allowing me to serve a broad range of clients effectively.

Experience

Work history, roles, and key accomplishments

Customer Service/Back Office

Kaizen Gaming

Dec 2022 - Feb 2025 (2 years 2 months)

Assisted with system setup and managed email inquiries, resolving escalated issues while handling 150-180 JIRA tickets per shift. Provided real-time support via live chat and email, ensuring compliance and monitoring for fraud.

Customer Service Jira Zendesk Back Office Operations Problem Solving Multitasking Ticketing

Content Reviewer

Accenture Portugal

Jun 2022 - Dec 2022 (6 months)

Moderated and evaluated internet content for compliance with organizational policies while monitoring social media platforms to maintain content integrity.

Content Moderation Compliance Analytical Skills Communication Problem Solving

Back Office Specialist/Call Center Operator

ManpowerGroupsolutions

Jan 2019 - Jun 2022 (3 years 5 months)

Managed 60-90 calls per shift and responded promptly to customer emails, resolving issues efficiently using various operational tools.

Email Resolution Operational Tools Customer Service Multitasking Problem Solving

Call Center Supervisor

ManpowerGroupsolutions

Jan 2019 - Jun 2022 (3 years 5 months)

Led and trained a high-performance call center team, set performance goals, and maintained equipment. Mediated conflicts and cultivated customer relationships to improve retention.