Alexandre Martins

Analyze common fraud patterns and identify new ones using daily reports, reducing fraud incidents and financial losses. Review suspicious accounts and collaborate with cross-functional teams to resolve cases and improve fraud prevention processes.

Managed 20-60 B2B customer requests per day, ensuring fast response and resolution times for enterprise clients. Analyzed orders, contracts and billing to correct invoices, reduce errors and complaints, and support higher customer retention.

Handled 40-50 email and ticket requests per day for B2C and B2B customers, ensuring accurate and timely back-office support. Resolved complex issues and improved procedures, helping to reduce customer complaints and increase satisfaction.

Performed picking, packing and order preparation activities, ensuring correct items and quantities were shipped to customers. Supported inventory control and administrative tasks such as stock checks, documentation and invoicing.

Worked in inside sales, supporting sales activities and customer interactions.

Provided customer service and logistics support in a back-office role.

Provided logistics consulting services, likely involving supply chain and operations support.

Provided technical customer service in a back-office environment, handling customer issues and support requests.

Provided technical customer service, assisting customers with technical issues and inquiries.

Analyzed enterprise billing issues, likely involving litigation support and dispute resolution.

Provided customer service to enterprise clients, handling their inquiries and support needs.

Completed the Google IT Support Certificate, covering IT fundamentals and support skills.

Completed the Python Para Todos course, covering Python programming fundamentals.

Completed a course in Supply Chain Management, covering logistics and supply chain principles.

Completed the IBM Data Analyst certificate, focusing on data analysis and analytics skills.

Completed the IBM Data Analysis and Visualization Foundations certificate, focusing on data analysis and visualization techniques.