Open to opportunities

Daiane Lima

@daianelima

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Dynamic professional with over 12 years of experience in the financial sector

Portugal

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What I'm looking for

Seeking a challenging role that leverages my skills in customer service, team coordination, and back office operations to drive business growth and customer satisfaction.

As a seasoned customer service coordinator with over 12 years of experience in the financial sector, I have honed my skills in back office operations, customer service, call center support, and front office functions. My expertise lies in coordinating cross-functional teams and implementing support strategies that enhance customer satisfaction across diverse markets.

I excel at leveraging multilingual communication and advanced technological tools to ensure seamless support services and effective issue resolution. With a strong commitment to achieving objectives while valuing and promoting cultural diversity, I foster a positive team environment.

Throughout my career, I have demonstrated my ability to adapt to new roles and responsibilities, having worked as a backoffice supervisor, call center attendant, and customer service coordinator. My experience has equipped me with the skills to manage teams, handle customer inquiries, and ensure compliance with internal policies and regulations.

Experience

Work history, roles, and key accomplishments

Global Customer Service Coordinator

Small World Financial Services

Jan 2023 - Jan 2024 (1 year)

Oversaw customer support operations, ensuring compliance with company standards. Supervised teams, managed payroll, and implemented improvements in call center and digital services, enhancing customer satisfaction and operational excellence.

Customer Service Team Management Compliance Performance Management Communication Leadership Time Management Digital Support Operations

Backoffice Supervisor

Small World Financial Services

Jan 2013 - Jan 2023 (10 years)

Managed back-office operations, ensuring accurate transaction processing and compliance. Handled data entry, reconciliation, and reporting while supporting front-office staff and maintaining financial records.

Data Entry Compliance Reconciliations Financial Reporting Back Office Operations Microsoft Office 365 G Suite Digital Communication

Call Center Attendant

Small World Financial Services

Jan 2011 - Jan 2013 (2 years)

Provided customer support in Portuguese and Spanish, managing transactions and ensuring compliance. Handled inquiries, data entry, and reconciliations while maintaining accurate financial records.

Customer Support Data Entry Compliance Communication Problem Solving Reporting

Attendant and Supervisor

Comida & Compahia

Apr 2006 - Jan 2011 (4 years 9 months)

Supported administrative and operational tasks, ensuring efficient transaction processing. Managed data entry, compliance checks, and customer inquiries while maintaining accurate financial records.