Vaichaqui Ganes
@vaichaquiganes
Customer Support Specialist delivering fast, empathetic chat and email assistance with proven issue resolution.
PortugalWhat I'm looking for
I’m a Customer Support Specialist with several years of experience providing high-quality assistance through chat and email support in fast-paced environments. I resolve customer issues efficiently, maintain clear and professional written communication, and consistently support high levels of customer satisfaction.
From supporting customers with account issues, service inquiries, and troubleshooting, I also mentor new team members as a mentor—providing guidance and onboarding support. Alongside customer support, I’ve handled administrative tasks using Microsoft Word and Excel and contributed to service quality and team productivity.
Experience
Work history, roles, and key accomplishments
Customer Support Operations Expert
Teleperformance Portugal
Nov 2019 - May 2025 (5 years 6 months)
Provided customer support via chat and email, assisting with account issues, service inquiries, and troubleshooting while maintaining service quality and customer satisfaction. Mentored new team members with guidance and onboarding support and followed company policies and procedures to resolve concerns efficiently.
Cashier
Páginas Divertidas, Unip, Lda
Jan 2019 - Oct 2019 (9 months)
Provided in-person customer service in a retail environment, processing sales of newspapers, stationery products, and lottery services. Handled cash transactions and daily register operations while supporting customers with product information and purchases.
Computer Assistant Intern
SEB - Sociedad Española de Beneficência
Jan 2016 - Jan 2018 (2 years)
Assisted with computer organization and basic system maintenance, including installing and updating software. Used Microsoft Word and Excel for administrative tasks and created a system to organize and catalogue book listings.
Education
Degrees, certifications, and relevant coursework
CITEFORMA
Technical Certificate, Computer Systems
2014 - 2017
Grade: EQF Level 4
Completed a Technical Certificate in Computer Systems. The qualification is listed as EQF Level 4.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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