MFernanda Coronel Jordan
@mfernandacoroneljord
Customer support specialist with 5+ years' remote experience in billing, tickets, and compliance.
PortugalWhat I'm looking for
I am a Customer Support Specialist with over five years' experience working in remote and on-site roles, focused on ticket management, billing and financial operations, and GDPR/data protection compliance. I consistently follow internal SLAs, templates and checklists to ensure accuracy and process adherence.
I have handled customer email, chat and phone channels, managed billing inquiries, refunds and account adjustments, and established SLA and escalation procedures to improve response and resolution. My background includes post-sales support, delivery tracking, and order verification with empathy and professionalism.
Fluent in Spanish (native), English (C1) and Portuguese (C2), I am a detail-oriented problem solver familiar with systems such as Jira, Salesforce CRM, SAP and the Microsoft Office Suite, and I bring strong analytical capability and a customer-centric mindset to every role.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Webhelp+Concentrix
Jan 2020 - Present (6 years 5 months)
Managed customer email, chat, and phone support for billing and account issues, established SLA and escalation procedures, and handled refunds and account adjustments to improve response consistency.
Radio & TV Technician
ANTV
Monitored broadcasting quality, captured audiovisual data for documentation and production planning, and coordinated transport and logistics to meet strict broadcast schedules.
Customer Service Specialist
Manpower
Processed and verified customer orders and provided post-sales support including delivery tracking, refunds, and order adjustments while ensuring compliance with internal policies.
Education
Degrees, certifications, and relevant coursework
IUTIRLA
Bachelor of Science, Audiovisual Sciences & Photography
2007 -
Bachelor of Science in Audiovisual Sciences & Photography awarded in 2007; coursework included audiovisual production and photography.
Master D, PT
Certificate, Marketing
2001 -
Marketing course completed at Master D in Portugal; focused on marketing principles and practical applications.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring MFernanda?
You can contact MFernanda and 90k+ other talented remote workers on Himalayas.
Message MFernandaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
