Open to opportunities

Mariana Barros

@marianabarros

Message

I manage multilingual customer operations, case resolution, and accurate back-office workflows.

Portugal

Message

What I'm looking for

I'm seeking a remote Back Office or Operations role where I can use analytical thinking, attention to detail, multilingual written support, and structured workflows to improve business efficiency.

At Concentrix, I manage customer cases through CRM and ticketing systems, providing written support in Portuguese, French, and English. I investigate issues, document cases accurately, troubleshoot technical problems, and coordinate resolutions within SLA and quality standards.

My experience also includes administrative, retail, and regulated gaming operations, where I handled cash reconciliation, data entry, inventory, reporting, and sensitive customer information with accuracy and confidentiality.

I'm looking to bring my structured approach, multilingual communication, and attention to detail to a remote Back Office or Operations role.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Specialist

Current

Concentrix

Oct 2021 - Present (4 years 10 months)

Managed customer cases through CRM and ticketing systems, ensuring accurate documentation and timely follow-up. Provided multilingual support in French, English, and Portuguese via chat, email, and written communication channels.

CRM Systems Ticketing Systems Case Management Multilingual Support Documentation Quality Assurance Technical Troubleshooting Customer Service Data Entry team training

Retail & Administrative Assistant

Jocorum Tabacaria

Jan 2020 - Oct 2021 (1 year 9 months)

Managed daily cash handling, reconciliation, and end-of-day closing procedures. Performed administrative tasks including data entry and recordkeeping while delivering excellent customer service.

Cash Handling Reconciliations Inventory Management Data Entry Record keeping Customer Service Administrative Support

Gaming Systems Operator

Santa Casa Partner Retail Locations

Jan 2020 - Oct 2021 (1 year 9 months)

Operated regulated gaming systems in accordance with national regulations. Processed financial transactions with high accuracy and maintained detailed records.

Regulatory Compliance Financial Transactions Data Entry Record keeping Confidentiality

Cleaning & Operations Assistant

Various Companies

Jun 2013 - Dec 2019 (6 years 6 months)

Worked independently across offices, hotels, and residential properties while following strict quality standards. Planned daily work schedules and managed multiple locations autonomously.

Time Management Scheduling Quality Assurance Independent work Equipment Maintenance Attention To Detail