At Gamdom, I support regular and VIP players with product inquiries, cryptocurrency transactions, fiat payments, and account operations. I review potential fraud patterns using SEON and handle KYC requests and analysis with Veriff.
I also manage VIP relationships through personalized support on Telegram and Discord, and collaborate with CRM teams on bonuses and promotions tailored to player needs and activity.
At Kaizen Gaming, I managed a back-office team and supported service quality through coaching, retraining, and KPI analysis. I also trained a group of 50 people for the company's first BPO in the Brazilian market and helped develop procedures for that team.
Earlier, I supported customers at Otonomee and worked in sales management, immigration consulting, English teaching, and administration. I studied International Relations at the University of Lisbon and completed an intensive Korean language program at Seoul National University.
