FEISAL MUKHWANA

Developed API enabling ERP software sales receipts and invoices to generate KRA-approved QR codes via API compatibility.

Improved compliance and automated ERP document processing for enhanced reporting and tax accuracy.

Wrote Python scripts to convert Nexx ERP sales receipts and invoices into an API-compatible format for KRA eTIMS integration. Enabled automated generation of KRA-approved QR codes, ensuring ERP tax compliance and streamlining sales documentation.

Managed end-to-end IT infrastructure for a retail chain, ensuring high availability and security of POS systems and network resources. Implemented a comprehensive IT maintenance schedule, reducing system downtime by 30%.

Managed IT infrastructure, ensuring uptime and security for the retail chain. Supervised a team of 5+ IT technicians, offering mentorship and training.

Developed Python script to convert Nexx ERP sales receipts and invoices into API-compatible format for eTims integration, enabling automated KRA-approved QR codes.

-Managed IT infrastructure, ensuring uptime and security for the retail chain.
-Supervised a team of 5+ IT technicians, offering mentorship and training.
-Spearheaded the implementation of a comprehensive IT maintenance schedule, reducing system downtime by 30%.
-Collaborated with department heads to align IT initiatives with business objectives, enhancing retail system efficiency by 25%.
-Led

Managed IT infrastructure, ensuring uptime and security for the retail chain. Supervised a team of 5+ IT technicians, offering mentorship and training. Spearheaded the implementation of a comprehensive IT maintenance schedule, reducing system downtime by 30%. Collaborated with department heads to align IT initiatives with business objectives, enhancing retail system efficiency by 25%. Led the digi

Led network installation across warehouse and showroom, managing 33 workstations and multiple server rooms.

Oversaw procurement of materials and labor, managed vendor relationships, and ensured project delivery on time and budget.

Implemented comprehensive technical supervision to ensure high network performance and security.

Managed end-to-end installation of network infrastructure for warehouse and showroom, including workstations and server rooms. Prepared quotations, sourced materials, and oversaw project implementation.

Managed end-to-end installation of network infrastructure for a warehouse and showroom, including 33 workstations, server rooms, and networked machines. Configured LAN addressing, network file sharing, and access permissions for 33 workstations.

Procured cloud hosting and domain services and configured web and email servers on cloud infrastructure. Trained users on cloud service management processes.

Outsourced cloud service provider, procured cloud hosting and domain name registration, configured web email server, and trained users on cloud services management.

Installed and configured Time Attendance Device, configured system on cloud environment, and trained IT team on administrator process.

Installed and configured a cloud-based time attendance system and devices. Trained the company IT team on system administration and reporting.

Developed and integrated a full-fledged e-commerce platform, increasing online sales by 40% and managing the team responsible for development and infrastructure. Oversaw hardware infrastructure, ensuring system reliability and managing system upgrades, with a 99.9% uptime. Provided leadership in the integration of payment APIs (PayPal, M-Pesa), enhancing payment security and customer satisfaction.

Developed and integrated a full-fledged e-commerce platform, increasing online sales by 40% and managing the team responsible for development and infrastructure. Provided leadership in the integration of payment APIs (PayPal, M-Pesa), enhancing payment security and customer satisfaction.

• Improved the organization’s information systems by developing information technology solutions that resolved general business challenges.

• Conceived strategies providing the organization with competitive edge in the electronic marketplace.

• Conducted analysis of available, relevant data and making recommendations, utilizing project management skills to plan strategies and schedule project de

Responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Other roles include the following:-

• Accelerated implementation of projects by the system development and support team by relaying customers’ requirements and ensuring the agreed timelines are adhered to.

• Conducted successfully pre

Led a team of junior engineers in troubleshooting, bug testing, and ERP support. Supported IT/web infrastructure for retail chain, using WordPress for content/security, achieving 30% downtime reduction.

• Successfully effected provision of support to over 300 clientele base spanning to 5 African countries as well as U.A.E.

• Responsible for documentation of software customization requirements by client and relying the technical gaps to the development teams.

• Patched software and installation of new versions to eliminate security problems and protected customers’ data from security infringemen

Provided frontline and escalated support for ERP systems used by retail clients, troubleshooting bugs and resolving software issues. Led a team of junior engineers and coordinated major software upgrades, reducing software issues by 15%.

• Offered front-end website development using WordPress, Angular JS and other editing software.

• Planned website development, converting mock-ups into usable web presence with HTML and JavaScript.

• Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces.

• Ensured ongoing efficiency and security maintenance and patching on website interface to m

Qualification : Second Class Upper Division

AWS Certified Cloud Practitioner (Foundational) certification.

Advanced MSSQL Server Management training.

Responsive Web Design certification.

ITIL 4 Foundation certification.

A 4 years study focused on practical applications of technology to support organizations while adding value to their offerings.Covered a broad range of subjects such as communications, business, networking, software design, and mathematics.

Grade: Second Class Upper Division

Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology, Nairobi, from May 2010 to Nov 2014. Graduated with Second Class Upper Division.

Grade: Second Class Upper Division

BSc Information Technology, Second Class Upper Division.

Privileged Access Management training.

Firewall Basics training.