Vincent Wachira

Led the design, implementation, and optimization of cloud-based infrastructure solutions. Oversaw the design, implementation, and maintenance of enterprise-wide networks, including LAN, WAN, VPN, and wireless networks. Developed and enforced robust cybersecurity policies, procedures, and controls to protect sensitive data, systems, and networks.

Collaborated with various organizations to enhance internal processes and integrate systems, significantly streamlining their operations. Contributed to impactful volunteer projects through Democracy Labs, applying IT solutions to drive social impact.

Led a cross-functional team, defining project scope, goals, and deliverables, which resulted in a 20% reduction in ticket resolution time. Managed project budgets and resources effectively, ensuring timely delivery of key initiatives within financial constraints. Collaborated with engineering to implement system improvements based on user feedback, enhancing overall performance by 30%.

Led global desktop and infrastructure teams, optimizing workflows and increasing productivity by 20%. Managed the successful implementation of a new data center in Tanzania, ensuring adherence to regulatory requirements and budget targets. Implemented robust quality assurance measures, leading to a 25% improvement in customer satisfaction and a 20% reduction in critical issue resolution time.

Defined project scope and collaborated with external developers to deliver internal software solutions, improving operational efficiency by 20%. Supported the development of a catalogue of business process improvement initiatives, demonstrating a commitment to continuous improvement. Built data solutions to enable informed decision-making, showcasing experience with data analysis and visualization

Established the IT department from the ground up, documenting SOPs, establishing policies, and ensuring regulatory compliance. Implemented a ticketing system, increasing issue tracking accuracy by 15% and streamlining support operations. Automated routine tasks using Microsoft Power Automate and PowerApps, improving efficiency and reducing manual workload.

Provided technical support to end-users, resolving 95% of reported issues and ensuring minimal disruption to operations. Conducted system assessments and implemented optimizations, improving overall performance by 15%. Developed technical documentation for end-users, reducing their reliance on support services by 20%.

Pursued a Bachelor of Applied Computer Science, gaining a strong foundation in computer science principles. Developed practical skills in various computing disciplines relevant to real-world applications.

Attained the Google Professional Cloud Architect certification, demonstrating advanced expertise in designing and managing scalable, secure, and highly available solutions on Google Cloud Platform. This certification validates proficiency in cloud architecture best practices and implementation.

Certified as an ISO/IEC 27001 ISMS Lead Auditor through The Knowledge Academy. This qualification enables the auditing of Information Security Management Systems to ensure compliance with international standards.

Completed the ALX-T Cloud DevOps Engineer program via Udacity, focusing on modern cloud infrastructure and DevOps methodologies. Acquired hands-on experience with CI/CD pipelines, automation, and cloud deployment strategies.