Ian Curtis User

• Providing technical support to end users, troubleshooting hardware and software issues
• Assisting employees in resolving ICT-related programs promptly.
• Ensure network security and optimize network performance.
• Installing, upgrading, and maintaining computer hardware and software
• Monitoring hardware and software inventory and conducting regular maintenance
• Managing user accounts and acce

• Provided first-level support for day-to-day ICT needs to end users, resolving hardware, software, and network issues with a 95% issue resolution rate.
• Diagnosed and resolved technical problems remotely or on-site, ensuring minimal disruption to operations.
• Setting up the configuration of computer systems, printers, and other peripherals.
• Conducted regular system maintenance, including

Worked as Cyber Security Analyst Trainee at Serianu Limited & USIU.

• Monitored network performances, proactively troubleshooting connectivity problems and
• Attained 90% timely resolutions, ensuring seamless operations and maximizing network uptime.
• Successfully deployed and configured network equipment such as routers, switches and firewalls.
• Performed thorough connectivity tests on ethernet cables, leading to a 15% reduction in network disruption and enhanc

• Led the Youth Leadership project by providing strategic guidance, leadership, and project oversight, effectively involving 50 young leaders from Uganda and 1 collaborative partner.
• Engaged with various stakeholders, including government officials, corporate leaders, and youth advocates, throughout the execution of the programs.
• Ensuring implementation & tracking of standards in every exchang

• Provided support for Enlight in communications, curriculum formation, strategy, external relations, and operationalization.
• Social media marketing and account management.
• Market research, coordination, and preparing promotional materials for renewable energy events.

•Managed and trained a team of 4 team members and carried out a team performance Management that helped improve the project's feasibility and impact on the community.
• Carry out routine plan reviews and assessments of entity goals and participate in the compilation and formulation of new strategies to reach the goals of the entity.
• Carried out weekly evaluations and monitoring on internship sit

Ensured regular updates to operating systems, implemented ICT policies, and provided technical support.
Installed & configured software & hardware
Participated in the design of hardware and software systems to assist in the smooth and efficient flow of information
Ensured security through access controls, backups, and firewalls
Troubleshoot issues and outages

• Created and monitored a campaign aimed at improving the effectiveness of the branch operations.
• Led and managed a team of five leaders from the different branches in Uganda
•Provided guidance, support, and tracking to the team to achieve significant results in the campaign.

Activities and societies: CTFs and online virtual labs on various Platforms, including Tryhackme.com, Hackthebox.com, PicoCTF, and Pwntilldawn, among many others.Activities and societies: CTFs and online virtual labs on various Platforms, including Tryhackme.com, Hackthebox.com, PicoCTF, and Pwntilldawn, among many others.
Secured a 3-month hands-on skills training scholarship, which is a program