Celline Aluoch

Promoting IT digitization, infrastructure optimization, governance, and operational improvement initiatives across multiple organizations, delivering technology solutions that improve efficiency, visibility, security, and business continuity.

Maintained 99% uptime across enterprise servers, systems and networks supporting 250+ users through proactive monitoring, incident management, vendor coordination and controlled change management. Managed the design and deployment of the company intranet enhancing internal visibility of the company public communications and knowledge stations using Google Sites.

Led ERP procurement and implementation. Directed periodical migration through two ERP solutions Deskerra and Zoho ERP with banking integration on business growth basis.

Managed office-wide infrastructural systems through device maintenance and tracking, network addressing, issue resolution and new systems installation and employee awareness. Supported deployment and debugging of the mall wayfinding solution - digital screens and web solution.

Conducted system user acceptance testing (90% adoption rate). Supported data management, mail service migration and IT asset tracking. Performed fraud pattern analysis using Python on patient-service provider data.

Managed endpoint infrastructure and system reliability. Conducted database backup and restoration. Supported IT operations and continuity planning.

Implemented Yeastar VoIP solution as a first time installation improving communication efficiency across the different environments.

Implemented, trained and supported a 3CX VoIP solution (300+ stations) thereby improving inter-company communication efficiency.

Implemented Yeastar VoIP solution as a first time installation improving communication efficiency across the different environments.

Implemented Yeastar VoIP solution as a first time installation improving communication efficiency across the different environments.

Deployed Zoho ERP integrating business workflows and improving customer relationship management visibility through a structured solution. Integrated 3CX VoIP solution to Yeastar and the CRM improving inter-departmental communication efficiency while reducing operational costs.

Provisioned IT infrastructure support ensuring IT operational technical insight; analysing, installing and maintaining workspace solutions including a Quickbooks finance system.

Directed enterprise IT governance and infrastructure audits, identifying control gaps and implementing frameworks covering SOPs, SLAs, security controls, and Disaster Recovery/Business Continuity (DR/BCP). Led digital transformation and IT operations initiatives spanning ERP, VoIP, HRIS, Microsoft Dynamics 365 strengthening infrastructure, governance, and process automation.

Designed and developed, hosted and managed a 7 page dynamic website.

Bachelor of Science in Informatics with a focus on Computer Science.

Diploma in Business Information Technology.