Open to opportunities

Alex Kisuge

@alexkisuge

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Experienced IT professional specializing in cybersecurity and network management.

Kenya

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What I'm looking for

I am seeking a dynamic role in cybersecurity or IT project management that fosters growth and innovation.

I am an experienced IT professional with over 6 years of expertise in cybersecurity, network management, and system optimization. My career has been marked by a proven track record of implementing robust security protocols that have achieved 99.9% system uptime and driven operational efficiency through automation and process improvements. I have successfully led cross-functional teams across diverse regions, delivering high-impact IT solutions that align with organizational goals and ITIL standards.

Throughout my career, I have spearheaded projects that fortified cybersecurity frameworks and streamlined service desk operations, resulting in significant cost savings and enhanced service delivery. I am recognized for my innovative leadership and ability to translate complex technical requirements into strategic, actionable plans that support business continuity and growth. My commitment to excellence and continuous improvement has consistently driven positive outcomes for my teams and clients.

Experience

Work history, roles, and key accomplishments

Business Development Manager

NSI Technology

Oct 2024 - Present (9 months)

Led comprehensive vulnerability assessments, deploying Huntress SOC and Action1 Patch Manager, reducing vulnerabilities by 20% and improving client security compliance by 70%. Designed and implemented customised cybersecurity strategies, conducting proof-of-concept deployments to align solutions with client-specific needs, enhancing system resilience and reducing risk exposure.

Huntress SOC Action1 Patch Manager Vulnerability Assessment Threat Intelligence

Technical Support Engineer

RMM Advocates LLP

Sep 2024 - Present (10 months)

Implemented Microsoft 365 Business suite, configuring email, Teams, SharePoint, and OneDrive for 50+ users, achieving seamless data migration with zero downtime and improving collaboration. Led the deployment of a case management system, customizing workflows for case tracking, document management, and task scheduling, improving operational efficiency by 25%.

SharePoint)Case Management Systems

IT Project Lead

Lyke Enterprise Limited

Oct 2023 - Present (1 year 9 months)

Led the end-to-end development of an eCommerce website, managing a global team of developers, designers, and testers to deliver a scalable platform on time within a $50,000 budget. Defined project scope, milestones, and SLAs, coordinating secure payment systems and API integrations with third-party vendors, ensuring alignment with business objectives.

Ecommerce Project Management API Integration Change Management

IT Officer Helpdesk

Justice Defenders

Nov 2022 - Present (2 years 8 months)

Managed ICT infrastructure across 19 stations and prisons in Kenya, Uganda, The Gambia, and the UK, achieving 99.9% uptime using Cisco Meraki Firewalls and Mikrotic routers. Implemented Google Cloud disaster recovery with automated backups and failover strategies, reducing recovery time by 20% and ensuring business continuity.

Cisco Meraki Mikrotic Google Cloud Disaster Recovery

IT Officer

Kedaceramics International

Feb 2022 - Present (3 years 5 months)

Configured and managed LAN/WAN networks, deploying SIEM systems for real-time threat detection, improving network security by 25% and achieving 99.8% uptime. Implemented Application Performance Monitoring (APM) solutions, ensuring optimal performance of critical applications and minimizing downtime.

LANs & WANs SIEM Solutions Application Performance Monitoring Network Security

Data Analyst & IT Assistant

Homa Bay Teaching & Referral Hospital

Feb 2019 - Present (6 years 5 months)

Managed data analysis and visualization for the KEMR and KHIS systems, improving reporting accuracy by 20% and supporting data-driven decisions. Configured Active Directory and Group Policy, achieving 99.9% network uptime and enhancing security for 100+ users.

Data Analysis Data Visualization Active Directory Group Policy Technical Support

Education

Degrees, certifications, and relevant coursework

Maseno University

BSc Mathematics & Business with IT, Mathematics & Business with IT

2015 - 2019

Studied a comprehensive curriculum covering mathematics, business principles, and information technology. Gained foundational knowledge in various IT concepts and their application in business contexts.