Alex Kisuge
@alexkisuge
Experienced IT professional specializing in cybersecurity and network management.
What I'm looking for
I am an experienced IT professional with over 6 years of expertise in cybersecurity, network management, and system optimization. My career has been marked by a proven track record of implementing robust security protocols that have achieved 99.9% system uptime and driven operational efficiency through automation and process improvements. I have successfully led cross-functional teams across diverse regions, delivering high-impact IT solutions that align with organizational goals and ITIL standards.
Throughout my career, I have spearheaded projects that fortified cybersecurity frameworks and streamlined service desk operations, resulting in significant cost savings and enhanced service delivery. I am recognized for my innovative leadership and ability to translate complex technical requirements into strategic, actionable plans that support business continuity and growth. My commitment to excellence and continuous improvement has consistently driven positive outcomes for my teams and clients.
Experience
Work history, roles, and key accomplishments
Business Development Manager
NSI Technology
Oct 2024 - Present (9 months)
Led comprehensive vulnerability assessments, deploying Huntress SOC and Action1 Patch Manager, reducing vulnerabilities by 20% and improving client security compliance by 70%. Designed and implemented customised cybersecurity strategies, conducting proof-of-concept deployments to align solutions with client-specific needs, enhancing system resilience and reducing risk exposure.
Technical Support Engineer
RMM Advocates LLP
Sep 2024 - Present (10 months)
Implemented Microsoft 365 Business suite, configuring email, Teams, SharePoint, and OneDrive for 50+ users, achieving seamless data migration with zero downtime and improving collaboration. Led the deployment of a case management system, customizing workflows for case tracking, document management, and task scheduling, improving operational efficiency by 25%.
IT Project Lead
Lyke Enterprise Limited
Oct 2023 - Present (1 year 9 months)
Led the end-to-end development of an eCommerce website, managing a global team of developers, designers, and testers to deliver a scalable platform on time within a $50,000 budget. Defined project scope, milestones, and SLAs, coordinating secure payment systems and API integrations with third-party vendors, ensuring alignment with business objectives.
IT Officer Helpdesk
Justice Defenders
Nov 2022 - Present (2 years 8 months)
Managed ICT infrastructure across 19 stations and prisons in Kenya, Uganda, The Gambia, and the UK, achieving 99.9% uptime using Cisco Meraki Firewalls and Mikrotic routers. Implemented Google Cloud disaster recovery with automated backups and failover strategies, reducing recovery time by 20% and ensuring business continuity.
IT Officer
Kedaceramics International
Feb 2022 - Present (3 years 5 months)
Configured and managed LAN/WAN networks, deploying SIEM systems for real-time threat detection, improving network security by 25% and achieving 99.8% uptime. Implemented Application Performance Monitoring (APM) solutions, ensuring optimal performance of critical applications and minimizing downtime.
Data Analyst & IT Assistant
Homa Bay Teaching & Referral Hospital
Feb 2019 - Present (6 years 5 months)
Managed data analysis and visualization for the KEMR and KHIS systems, improving reporting accuracy by 20% and supporting data-driven decisions. Configured Active Directory and Group Policy, achieving 99.9% network uptime and enhancing security for 100+ users.
Education
Degrees, certifications, and relevant coursework
Maseno University
BSc Mathematics & Business with IT, Mathematics & Business with IT
2015 - 2019
Studied a comprehensive curriculum covering mathematics, business principles, and information technology. Gained foundational knowledge in various IT concepts and their application in business contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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