I am looking for a customer service role, especially in a healthcare account, where I can use my experience to support patients, handle inquiries, manage appointments, and contribute to a positive client experience.
FMOpen to opportunities
Faye Mauricio
@fayemauricio
CSR with healthcare & hotel reservations experience, delivering clear, reliable customer support.
PhilippinesWhat I'm looking for
I have over two years of experience in customer service, supporting U.S. healthcare and hospitality accounts through a BPO environment. My work includes handling patient and guest inquiries, appointment and reservation scheduling, insurance verification, and accurate data entry using EMR systems such as Oracle Cerner and CRM platforms like Salesforce, while following HIPAA-compliant processes.
I enjoy roles where I can support teams through clear communication, organization, and reliable remote work. I’m particularly interested in customer service or administrative support roles in healthcare or service-based companies, where I can contribute to efficiency and positive client experiences.
Experience
Work history, roles, and key accomplishments
CO
Customer Experience Associate
Conduent
Jul 2024 - Jul 2025 (1 year)
Handled inbound hotel reservation calls, resolving booking, payment, and system issues while closing sales and providing support for international clients across time zones.
OP
Customer Service Representative
Optum
Aug 2023 - Jan 2024 (5 months)
Scheduled appointments, verified insurance eligibility, and explained medical procedures while handling sensitive patient information in compliance with HIPAA and providing empathetic support.
AL
Customer Experience Agent
Alorica
Aug 2022 - Feb 2023 (6 months)
Scheduled patient appointments, verified insurance eligibility, and followed HIPAA guidelines while providing empathetic support and explaining medical procedures to callers.
Education
Degrees, certifications, and relevant coursework
PC
Philippine Central Islands College
Bachelor of Science, Tourism Management
2013 - 2017
Completed a Bachelor of Science in Tourism Management between 2013 and 2017.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
12k-15k USD
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