At Optimal Balance Pharmacy, I handle roughly 60 inbound calls daily through PioneerRx and Lifefile, processing prescription refills, updating patient records, and verifying prescription details with doctors' offices while following HIPAA rules.
Previously, I supported reservations across IHG Hotels & Resorts' global portfolio and handled up to 80 daily calls at Sitel Group/AT&T DIRECTV for troubleshooting, billing resolution, repair scheduling, and service sales. I've worked across healthcare operations, hospitality reservations, and technical customer care in high-volume environments.
