DPDelos Santos, Trixie Pholyn
@delossantostrixie
Customer service professional specializing in healthcare support, patient advocacy, and process optimization.
PhilippinesWhat I'm looking for
I am a knowledgeable and dedicated customer service professional with extensive experience in healthcare-focused roles, including patient advocacy, chat support, and sales account representation. I specialize in quality, speed, process optimization, and building rapport with clients while enhancing communication with healthcare providers.
My background includes handling high-volume customer interactions, claims and appeals handling, insurance verification, and expanding knowledge of medical terminology and benefit plans. I am motivated to maintain customer satisfaction, coordinate care with medical teams, and contribute to company success through teamwork, empathy, and continuous learning.
Experience
Work history, roles, and key accomplishments
Patient Care Advocate
Concentrix
Feb 2025 - Dec 2025 (10 months)
Resolved patient issues and coordinated care with medical teams, demonstrating empathy, effective communication, and collaboration to support patient outcomes.
Healthcare Representative
Optum Global Solutions Inc.
Sep 2023 - Sep 2024 (1 year)
Provided chat support to healthcare providers, improved accuracy in communication through medical terminology and insurance policy knowledge, and clarified patient benefit plans.
Sales Account Representative
VXI Global Inc.
Oct 2022 - Jun 2023 (8 months)
Managed high daily volume of customer interactions, drove product recommendations and upsells, and handled claims & appeals to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City - South Campus
Bachelor of Secondary Education, Education (English)
2021 - 2022
Studied Bachelor of Secondary Education with a major in English, focusing on communication skills and team collaboration.
ACAMA Computer College Caloocan
Certificate / Diploma, Humanities & Social Sciences
2019 - 2021
Completed studies in Humanities & Social Sciences with coursework supporting patient care advocacy and healthcare communication.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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